F L U X and S T O N E
4.8/5
★
based on 8 reviews
Contact F L U X and S T O N E
| Address : | 3147 Douglas St Space N101, Victoria, BC V8Z 6E3, Canada |
| Phone : | 📞 +9 |
| Website : | https://fluxandstone.com/ |
| Categories : | |
| City : | Z |
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Bron Wyn on Google
★ ★ ★ ★ ★ I really wanted to send my thanks to the amazing young lady working today, her name was Mel I believe! She helped me with my original issue (just a broken wire which she promptly fixed herself) and then she also helped me shine up my other necklace I was wearing and made it look new again! She informed me that if I ever had any issues with my jewelry, that I could bring it back and they would address/fix any issues I have! The whole time I was in the store she was incredibly nice, relatable and presented the store and products beautifully. I sent a message to this company’s Instagram page to praise her service and the team behind the messages was very quick to reply, and again, a pleasure to speak with. I left the store today with a real feeling of having received the best customer service ever. The aesthetic of the store was beautiful and the products looked well made and each piece was uniquely stunning.
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Priya Sangha on Google
★ ★ ★ ★ ★ I love this place! I bought my three pieces of jewellery about a few months ago. I got a pyrite stone necklace & stack able rings (wave one and a plain band) they are also all sterling! I love them.....my rings are fabulous and I get compliments everywhere I go! I will be going back to them soon after the Covid-19 situation is better to pick out some other rings in person. :) I definitely think everyone should check out this jewellery store.
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Andrea Caycedo on Google
★ ★ ★ ★ ★ It was my first time going in store and I absolutely loved it. Grace was such a huge help and her customer service was amazing! I had a ring that my sister brought home to me in Ottawa that made me want to go to the store. Now I have 2 more rings and 2 new pairs of earrings. I will definitely be back :)
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Lena Laing on Google
★ ★ ★ ★ ★ Had the best experience today! The staff was welcoming and extremely helpful. After expressing what I was looking for they were able to find exactly what I wanted. The amount of dedicated time she spent with me was outstanding. i.e Taking the time to resize and change the chain length as well as offering on the spot customization. If your looking for a local business i wouldn't think twice to recommend to anyone!!
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Carl Rudnik on Google
★ ★ ★ ★ ★ Mieke, owner, is super helpful and talented. Helped my Wife and I with a beautiful gift. We’ll be back!
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Melany Turnbull on Google
★ ★ ★ ★ ★ Dweeja helped my boyfriend pick out the perfect gift for his mom. Right off the bat she was happy to help. She knew the whole store like back of her hand and knew EXACTLY what we wanted. Thank you, Dweeja. You executed the definition of immaculate customer service. Thank you?
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Jay Y on Google
★ ★ ★ ★ ★ Dealing with Mieke was an absolute pleasure. She was very personable, friendly and knowledgeable. My wife was extremely impressed with her amazing store and we look forward to shopping there again sometime soon.
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Carolina Enamorado on Google
★ ★ ★ ★ ★ My partner spent 130 dollars on a beautiful bee necklace here and the chain unfortunately the chain snapped. When we got it replaced the woman was extremely helpful and even changed the length of the chain to 14inches. We paid 15 dollars for the replacement.
I give 1 star because the chain snapped again. When I went to get it replaced a second time they then told me it would be 55 dollars.
We spent a decent chunk of money of necklace so it is ridiculous to me that they do not have a warranty in place or a standard fee for chain replacements. Extremely disappointed, and will not be shopping here again. There are other local jewelry shops that have better customer service.
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