Hatley Boutique Vancouver
3.8/5
★
based on 8 reviews
Contact Hatley Boutique Vancouver
| Address : | 1036 Park Royal S, West Vancouver, BC V7T 1A1, Canada |
| Phone : | 📞 +9 |
| Website : | https://www.hatley.com/ |
| Categories : | |
| City : | T |
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Jennifer Tham on Google
★ ★ ★ ★ ★ Horrible quality of rain boots! Even worse customer service.
My mom wanted to purchase my toddler some rain gear for his birthday as living in Vancouver it essential to survive.
I purchased the boots with pull handles in a larger size as his birthday is late spring and I wanted them to fit in the fall for the next rainy season. He barely wore them for 2 months and come fall after 2 weeks of wear the handle broke on one of the boots with not much force.
My son has another much cheaper pair purchased from Joe Fresh which has lasted and are much more durable than the Hatley pair. When I reached out to customer service they blew me off and offered “15% discount on another item of clothing from their website only”.
Save your money and purchase gear elsewhere. I will never purchase anything else from Hatley again which is a shame as I like to support Canadian businesses but cannot tolerate poor quality for the price you pay and even worse customer service.
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Giulia Chiesa on Google
★ ★ ★ ★ ★ Sarina was so lovely to deal with. She has an amazing personality and was beyond helpful. I had been to your store in months and she made my experience amazing. Can't wait to shop again!
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Aasia Paterson on Google
★ ★ ★ ★ ★ I really like the qaulity of the clothing, designs and variety! However, I brought my two kids into the store driving there from our home in traffic which was an hour long car ride. We entered the store with no one else in there and not a single word was spoken to us . I was there looking at items , still not single word or eye contact. I then I looked directly at the two employees talking behind the cash desk, still nothing. I just left. I give the products a 4 star rating but -1star if I could for customer service.
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Felix Chow on Google
★ ★ ★ ★ ★ Ridiculous refund/exchange policy and hands down worst customer service in the retail industry. DO NOT shop here.
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Josh Hoenisch on Google
★ ★ ★ ★ ★ I visited Hatley last year and was so disappointed in the customer service I received I decided to exclusively shop online. After ordering a product I did not like I was forced to go into store to exchange it for something else. I was dreading the trip out to the mall as I knew I would have no help. However to my surprise I was immediately greeted when entering the store by Rebekah, who had such a kind and pleasant attitude, always smiling! She spent the entire time with me helping me choose out a new product. I later learned that she is the new manager at this location and she is the reason I will be returning to shop in store instead of online. The change in customer service in this location is phenomenal. Thank you to Rebekah.
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Bailey Lebrechthausen on Google
★ ★ ★ ★ ★ Was given pajamas as a gift and the zipper was broken. Brought it back and got an exchange. Wore the new pair for one day and the leg seam broke. I don't think the clothing is very well made.
No refunds by the way.
No hate towards the employees, they tried their best to help me even with the company's dumb no refunds policy, but I wouldn't recommend that anyone shop here.
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Azarm Piran on Google
★ ★ ★ ★ ★ Such a lovely experience!
The staff made the exprience very enjoyable. They were super friendly and helpful from start to finish, offering great advice to help me find the perfect cloth for my lovely nephew.
I came all the way from Langely to Park Royal in West Vancouver to get their famous rain jacket for my nephew, it is so cute, stylish and very high quality. I got 5 piece in total, and my nephew loved them.
Super happy with my purcahse!
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Owen on Google
★ ★ ★ ★ ★ I'm an adult man and wear their PJs regularly. I was first given them as a gift, but then realized they're perfect for wearing around the house! Staff was very friendly and helpful.
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