Ardene
3.5/5
★
based on 8 reviews
Contact Ardene
| Address : | 2002 Park Royal S, West Vancouver, BC V7T 2W4, Canada |
| Phone : | 📞 +77888 |
| Website : | https://www.ardene.com/ |
| Categories : | |
| City : | T |
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HAUWA AHMED-FARI on Google
★ ★ ★ ★ ★ The prices are awesome because of the sale that is currently on. Sneakers I this picture were $8 CAD
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RVk on Google
★ ★ ★ ★ ★ I wouldn't give this place 1 star . The experience I had is the worst customer service nightmare. I bought a few clothes with the impression that I have 21 days to return if not store credit. I made sure of this information with the cashier lady and she nodded yes. I was back in 2 days to return and was boldly told I can only have store credit by the same lady. She refused to acknowledge her comment and refused to look into it at all. I was not given any option but to surrender. I have these gift cards sitting with me now instead of option to return and choose.
I would not recommend this place to anyone.
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chelsea odell on Google
★ ★ ★ ★ ★ Today, I went into the store to see what things they had to offer (especially sandals), I was instantly greeted with a cheery hello and big smile from Dana. She also informed me of the great deals and helped me pick some sandals out since I couldn't decide. I ended up purchasing both since I couldn't put one back haha. Thank you ardene's and especially Dana for going over and beyond to help me today !! I can't wait to wear my new items out :)
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Grace Schmidt on Google
★ ★ ★ ★ ★ I went in to this store because I needed a bathing suit, I tried some on and found the one I liked, I went to go buy it and stood at the till for a good 10 mins for a worker to help cash me out... no one came, there was one lady in the whole store and all she did was roam the store putting things away, she looked directly at me but didn’t bother helping me, I got so frustrated I put my bathing suit back and left. Every time I go in this store I have the same experience.
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Robyn Miller on Google
★ ★ ★ ★ ★ Dana, the manager was so accommodating, the other day when I came in. I needed to make a return but I lost my receipt. She was able to look up my purchase for me, and I was able to return the items that were the wrong size. I appreciated that she took the time to do that for me.
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Ashley Glipsy on Google
★ ★ ★ ★ ★ Reading the reviews below, I’m quite surprised! This Ardene store has a huge selection compared to other stores.
The staff has always gone out of their way to help me find what I need. I do however feel like the store is understaffed for the size and the few girls I see on a regular basis are always busy and putting new things out for us to buy. I was shopping on a weekend and this poor girl was by herself and the store was packed. She ensured to apologize for the wait in the checkout.
I do however find it frustrating to have to ask to be let in the fitting room. There should be someone always there to be able to let me in when I need. That I can understand considering most of the time there’s only one or two people in the store at a time.
I’m a regular shopper at this store and will continue to shop here for the great deals and friendly staff.
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Johanne Coucke on Google
★ ★ ★ ★ ★ Staff, not freindly. dont care about distancing, cash registers are side by side, meaning the person paying at the cash beside is about 20cm from me. when addressing the issue I got a roll the eyes attitude ? when I asked again politely because she didn't answer me she ignored me again toss my items in the bag and turned her back to me. I also noticed they did not clean anything including pos. and counters. it's my favorite store but I hate going there. They need to learn to be nice and at least pretend to like their job infront of costumes and not talk about their problems.
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Maryam Nematollahi on Google
★ ★ ★ ★ ★ I liked Arden but I stop shopping from Arden☹️
Very poor costomer service specially after Sale they don’t know you anymore and they don’t try to help you at all the staff specially Dana the manager of park royal brunch is so rude to customers I bought 2 shoulder bags “:Arden brand “ after tow weeks the strap of the bag was torn and fell while I was in the bus and has shopping in my hands!
I went back to the store with 2 the bags which I bought from Arden to talk to manager :Dana
asking for exchange or return she didn’t help because I lost my receipt. I show bank statements she said is not acceptable! then I ask for return the second bag with the original tag attached which still I did not used and asked for store credit to buy something els again Dana the store manager she said no she can’t ! However if this is their policy then they are not professional and their policy is for cheating the costumers !
Imagine how satisfied are the costomer after this experience and how they care about costomer satisfaction !!
All she will do is reply my review to say I am sorry for your experience that is all .
I will not go back to Arden any more and I will tell everyone about my experience to not happen again.
No to Arden .
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