American Eagle Outlet
4.1/5
★
based on 8 reviews
Contact American Eagle Outlet
| Address : | Unit 1038 Park Royal Sout, #1038, West Vancouver, BC V7T 1A1, Canada |
| Phone : | 📞 +978 |
| Website : | https://storelocations.ae.com/ca/bc/west-vancouver/unit-1038-park-royal-sout.html |
| Categories : | |
| City : | T |
| Description : | Chain selling trendy casualwear, shoes, accessories & loungewear for guys & girls. |
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ROSE ABEDI on Google
★ ★ ★ ★ ★ Nice stuff for teens
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Kathryn M on Google
★ ★ ★ ★ ★ The sales associate are very attentive to helping pick clothes that are comfortable and beautiful, if like me you need a little guidance...great to know shopping doesn't have to be an anxious time in this store! Thank you for the amazing service!
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Saeed Mous on Google
★ ★ ★ ★ ★ To be honest I have nothing against the brand actually I love American Eagle and I have spent more than enough buying clothes from them, but last time I went to THIS BRANCH to return something that I bought online, I got there little late it was almost 6 pm but they were still customers in the line buying stuff, so I asked them to receive my returning clothes, there was a teenager girl supposedly a sales associate told me we are about to close so cant do it now even though people still in the line. Anyway I said ok because I thought she is right I got there late, so went to exit the shop then I remembered I went there at the first place to ask about returning policy and other things when you buy something from their online shop, when I went back the girl got very angry and almost shouted at me to the point I got embarrassed in front of my friend and other customers, so I just exited the shop without saying anything else. I really don't want to go this branch again, I prefer to go to other branches even on other side of the city just to not see that rude and impolite person again.
Please American Eagle or branch owner or anyone responsible, if you are reading this please hire some experienced and POLITE sales associates, and I wrote the whole message because I liked your brand I don't want it being ruined by some rude teenagers that don't know the first thing about selling things.
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Owen Harris on Google
★ ★ ★ ★ ★ The customer service was terrible. One employee will talk differently to you if she doesn't think you're rich. If you're elderly, save yourself the disappointment and stay out of that store. They suck
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Arash Khazaie on Google
★ ★ ★ ★ ★ I love American Eagles jeans. That being said, today when I went there to return my online order I was approached by a Lady and as soon as I mention I was trying to return something, her facial expression changed completely from smiling and happy to disappointed and almost mad. I was also willing to exchange if they had a smaller size that would fit me better, But they only had one of the jeans in the size that I wanted. When the transaction was almost over she looked at me and said "please don't buy online and just come in store because this is a lot of work for me". She did say no disrespect and please but it didnt make it any better that she said that. After I left the store, I felt embarrassed and almost guilty for returning an item that was never worn. She did help me and finished the transaction but the way she helped me was rude and unacceptable. Hopefully she was having a bad day and this was a rare occasion. Overall, They have good quality of clothing but their customer service needs a lot more work. In future I will do my best to avoid this branch.
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Ekaterina Nicole Galitsky on Google
★ ★ ★ ★ ★ Ive been shopping at this store for 2 years, and I always find amazing things. Plus , they always have great sales. But, its the staff that make it so much more pleasant shopping there. Everyone who works there is super helpful and nice.
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Elizaveta R on Google
★ ★ ★ ★ ★ For me, this brand has always been associated with affordable sizes and a large selection of sizes. I went to the store and was amazed and disappointed. Their stock exchanges ended in size L. There were not even XL and XXL. This is a real discrimination of people of different forms. Nowadays, this has a very bad effect on the brand image.
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Suzanne B on Google
★ ★ ★ ★ ★ Went in hoping to actually speak with someone to find what I was looking for, the two girls working didn’t acknowledge us as we went in and just stayed immersed in their phones, occasionally whispering to each other. Try to ask for help and was ignored. Browsed a bit more anyway and saw about five others walk in to get the same treatment. Left pretty quickly after that. Hope you guys better staff.
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