The Brick
4/5
★
based on 8 reviews
Contact The Brick
| Address : | 2205 Park Royal S, West Vancouver, BC V7T 2W5, Canada |
| Phone : | 📞 +9 |
| Website : | https://www.thebrick.com/ |
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| City : | T |
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Soroush Khoshroo on Google
★ ★ ★ ★ ★ I have had a great experience the past few times shopping at The Brick - Park Royal. Specifically, the person that has helped me has been Hila Yekta. I've had an amazing experience dealing with her. Her professionalism, patience, demeanour, product knowledge, customer service, and attitude are impeccable. I would highly recommend her with all your shopping needs and great experiences.
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hida zand on Google
★ ★ ★ ★ ★ Purchased furniture and paid in full early December 2021 with promised delivery date no later than mid February. It’s almost end of April and they still keep pushing back the estimated delivery date by a week. If I had been told at the time of purchase that delivery would take this long, would have shopped somewhere else. My mom is having a knee surgery next week and will be coming to my home for after surgery care. I contacted The Brick today and talked to store manager as I need the sofa bed by next week for my mom. You would expect a loaner at this point considering the special circumstances but sadly the manager was very rude and ignorant. Very poor customer service. Would never shop again from this store and would never recommend anyone to shop there.
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Caroline Sayle on Google
★ ★ ★ ★ ★ Maryam T was the best customer service staff at Park Royal. She was so patient, knowledgable, and result driven on my request and issues regarding my purchase invoices. I have never thought she would research on an invoice that was 9 years old and yet she delivered on her promised. Thank you very much for your time and help . It was such a wonderful feeling that there was someone like you that was upfront and problem solver.
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Lisa Storoz on Google
★ ★ ★ ★ ★ In need of a dishwasher we headed to The Brick to do some price comparisons. Mohsen was fantastic. He was knowledgeable, available and most of all not pushy. We got a great deal and we don’t have to wait weeks for our dishwasher. Thank you for your excellent customer service Mohsen!
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Z K on Google
★ ★ ★ ★ ★ I was very pleased with the service here . I moved in December 2021 and needed new furniture . I found everything here I needed and Mohsen was very helpful with helping me get a brick credit card to purchase everything .
All the deliveries were carefully packaged . Only one glass coffee table was cracked and they replaced it no problem for me and unwrapped it in my home to make sure it wasn’t cracked again. Super happy with this store and their delivery team. Thank you !!!
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Holli Wilson on Google
★ ★ ★ ★ ★ I have just had the greatest customer experience of my life. I came into purchase a new king size bed and Mohsen greeted me with a big smile, was so warm, friendly and eager to help me. He was genuine, his knowledge exceptional and his honesty refreshing. He helped me get the greatest deal I could possibly imagine and I have never been happier making such a large purchase. When you come to The Brick Park Royal, ask for Mohsen. He will be the only star salesperson that I work with from now on.
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Soudi Dadsetan on Google
★ ★ ★ ★ ★ The customer service I received this evening from Bobby, Supervisor, and Ron, Sales Consultant, was exceptional. They went above and beyond to make the shopping experience perfect. Thanks for the 5 star service!
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Funda Erel on Google
★ ★ ★ ★ ★ Our experience with Brick, Park Royal was excellent! The store has a great selection of furniture and competitive pricing. We had made an appointment with Hamid, who greeted us at the door. He went above and beyond to answer our questions and thus help us make the best choice. After listening to us about our priorities and preferences for the sofa and side table we were looking for, he took the time to show us several items we might be interested in, and he did this without making us feel rushed. It was an enjoyable furniture purchasing experience, thanks to Hamid. He was very patient, sincere, and professional. Can’t wait for our new furniture to arrive!
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