Goemans Appliances Mississauga
4.2/5
★
based on 8 reviews
Contact Goemans Appliances Mississauga
| Address : | 3050 Vega Blvd, Mississauga, ON L5L 5X8, Canada |
| Phone : | 📞 +98 |
| Website : | https://www.goemans.com/home/locations/ |
| Categories : | |
| City : | L |
| Description : | Retail showroom featuring large & small brand-name home appliances, plus fireplaces & barbecues. |
|
G
|
Gary Gallant on Google
★ ★ ★ ★ ★ Goemans has a great looking showroom with lots of appliances on display.
However, they do not stand behind what they sell. We bought multiple appliances from them seven years ago, and the $7000 range has never worked properly for long after each repair. First it was the manufacturer (GE Monogram) who made repairs, then it was the extended warranty provider from Goemans. Each repair lasted for weeks to months, but no longer. The Goemans extended warranty service was particularly bad, except when it came to trying to get us to extend it further - when it came to selling to us, they were eager! If the same diligence was shown to actually do a repair, this review would not need to be written.
The unit is still not working consistently - it never has.
We recently reached out to Goemans for advice on how to get a competent repair service to fix the unit, at out cost, and were surprised at the lack of response from Goemans - it took multiple attempts to get even the courtesy of a reply.
Today, I received a call from Goemans, and the message was basically (1) It is not our problem, (2) You are no longer under warranty (3) Check with GE (4) We will not let you talk to a manager about your experience with our extended warranty provider - our management team does not communicate with customers.
We are now former customers. We no longer recommend Goemans. They are good at selling, but the quality of the experience stops there.
If someone from Goemans who is in a position of responsibility or authority would like more information, we remain open to yet again provide you with data on our experience. But please... don't have another junior person call to say that it is not your problem.
Nice showroom though. :)
|
|
M
|
Man on Google
★ ★ ★ ★ ★ Worked with a nice and helpful sales representative but this place is no good. Bought a stove and was promised a delivery date. I received no emails, no calls, nothing. It's past 2 days.
Be ready to be put on hold for hours when you call to inquire.
I just want to add on that it's so unprofessional to not be followed up on and be unavailable 2 days in a row when they've taken your money and the promised delivery, which is now 4 days late, is not made yet. This is almost thievery.
Update: I don't know what it is with this company. It's been a whole week of me trying to schedule a pick up for something they told me is ready. Why can't I just pick it up? How does somebody making picking up an item so hard?
|
|
C
|
Caroline Collier on Google
★ ★ ★ ★ ★ Goemans is useless. Just buy directly from the brand. Ordered a Miele oven in Jan 2022. Delivery was to be in April. End of May we discover Miele hadn’t processed order because they were waiting for full payment. Goemans said it wasn’t their problem. They have provided zero support or follow up. Why are they even in business? It will take almost a full year just to get a wall oven now.
|
|
E
|
Eric Zvaniga on Google
★ ★ ★ ★ ★ The worst! We went in to buy a specific group of appliances and were told a similar group was available and our choice was not. We purchased the recommended appliances, paid a deposit, and were called shortly thereafter for the balance of the payment to schedule delivery. We paid the full amount immediately, and were called a week later to tell us 1 of the appliances was not available. It has now been 6 months!! and the other appliance is still not in. We are never called about it, though we call them, are given updates that are never achieved. And we're told we have to pay additional delivery costs because the appliances have been split up. Just flat out huslters. THE WORST RETAILER ANYWHERE. AVOID LIKE THE PLAGUE.
|
|
T
|
Tim Ferris on Google
★ ★ ★ ★ ★ We ordered a dishwasher online in late May to be delivered on June 15. The auto-generated email said it was on back order and it might not be ready for June 15. When I called to find out what that meant, they told me it was estimating Aug 27 on their end. We never heard from Goemans as the date approached. I had to call and every time they gave an extended estimate. I understand that there are world-wide supply issues, but my frustration is with the total lack of communication.
I called every month or so. In early November, the person on the phone said that their computer was showing as "available". They then made plans for delivery and installation. If I hadn't of called, I am not confident that I would have ever received what we ordered. They did not contact us once in 5.5 months to give us an update.
When the installers came to install the unit, I was informed that the installation of the cabinetry board would be an extra $260 (even though we bought a product that needs a cabinetry board installed). It was a very frustrating end to a very frustrating 5.5 month long customer service experience.
|
|
A
|
Alejandro Martinez on Google
★ ★ ★ ★ ★ First time buying an appliance from Goemans, initially we were looking at getting only a fridge.
After visiting the showroom we decided to buy a washer and dryer too. Excellent customer service (Dylan M.) , he answered all our questions, competitive price and great delivery service. Would definitely go back again!
|
|
L
|
Laura M. on Google
★ ★ ★ ★ ★ I purchased a combo washer/dryer laundry centre. The entire purchase experience was excellent, from dealing with the knowledgeable sales rep to the professional install service. I would not hesitate to recommend Goeman’s and will definitely be returning to purchase other appliances when the need arises.
|
|
M
|
Meghann Henderson on Google
★ ★ ★ ★ ★ DO NOT RECOMMEND BUYING ANYTHING FROM HERE! TERRIBLE EXPERIENCE FROM THE START!
We purchased a fridge from Goemans Mississauga.
The sales associate told us that it would be delivered Tuesday... then after we paid and we about to leave, the sales associate said that we actually had to call to book a delivery appointment. we called from the parking lot and we were told that we would be called back shortly with a delivery date.
3 days later no call back. when we finally got a hold of someone, they scheduled the delivery for 4 days after that.
Finally the fridge was delivered...
1. it was damaged
2. it was broken and made a HORRIBLE noise that was so loud you can't speak over it.
we called to complain and we were told that we needed to wait for them to consult with the manufacturer.
So we wait... 5 days... we call back and we are told we have to wait 9 business days to hear back!?
We don't have a working fridge, are you kidding me?
We wait the 9 business days and are now being told that the fridge is discontinued and they can't replace it, so we will need to choose another one. BUT... We have to go into the store, get a refund, and then repurchase a new fridge. How much do you want to bet that the new one is going to cost more and we're going to have to pay another $75.00 for delivery.
The situation is still not resolved and WE STILL DON'T HAVE A WORKING FRIDGE!
We purchased the fridge the first week of January.
As I said, I do NOT recommend Goemans.
Buy your appliances literally ANYWHERE else.
|
Write some of your reviews for the company Goemans Appliances Mississauga
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Appliance store,
Nearby places Goemans Appliances Mississauga
