Kal Tire - Edmonton

Great customer service, friendly crew, both front n back office. They repaired my flat while I waited and did not charge me as I had purchased my tires through KAL. thank you guys!!!!

Booked my truck in for an alignment because of some uneven tire wear. I'm a mechanic myself but the shop I work in doesn't have an alignment machine or else I wouldn't have needed to book it in anywhere. I've done hundreds of alignments. I received no phone calls saying there was any issues with the alignment. Instead I just got a text message saying "Your vehicle is now ready for pick up. Thank you for choosing Kal Tire." Assuming my alignment was done, I left work on my lunch break to pick it up. I waited for 5 minutes while the person at the front desk was on the phone. When I was able to speak with them was when I was finally informed that my alignment was not done. They didn't do anything to it. Instead they brought it in, took one look at it and handed me a quote for $1500 to change my struts. They said they can't do an alignment on my truck because my strut was leaking. I knew very well my one strut was leaking. The issue was my alignment causing tire wear. I also know very well that a leaking strut does not change anything to do with the alignment. They could absolutely do my alignment without changing struts. They just wanted a gravy $1500 payday. I guess they picked the wrong person to try to take for a ride. The worst part was the text message saying my truck was ready. No courtesy call or anyone saying my alignment wasn't done. Instead of leaving on a 45 minute trip down the Hennday in the middle of lunch rush and 45 minutes back and all the other time it took getting a ride and so on, I could've stayed at work and picked my truck up later. Instead I take my lunch break to get it done and lost 2.5 hours pay I'll be taking it elsewhere to get the alignment done. Someone more reliable and trustworthy

I did not have a good experience coming here. I came to get my tires checked. It was obviously flat so it was filled with air before coming here so that I could at least get it there. The guy there basically told me that they were old and if it's still holding air now it should be fine wait until it drops down in temperature and if I experience any problems just bring it back. Right like I'm going to wait until it's freezing cold to risk getting a flat tire during my commute great advice. He even checked the tire pressures while I was there and told me they were low and he didn't even fill them while I was there. The guy seemed lazy, dismissive and not wanting to do his job. The manager he asked for help with was also quite rude. I would not recommend coming here. Save yourself the time and money and just go elsewhere.

Representative at the counter didn't bother to acknowledge me when I came in. Could have said I'll be right with you as I was standing there waiting for a period of time after those he was helping walked away from the desk. Finally, I asked the question I needed an answer to. Service department technician was top notch, and gave superior customer service.

I had a positive experience this morning at Kal Tire. I brought my flat tire in and manager was able to help me at the spot even though I didn't make an appointment prior. Tire technician was unable to tell anything wrong with the tire but they replaced my tire valve and apply sealant inside the tire without any charges to me. I would definitely go back for future purchases. Thanks ?

Kal Tire South Common staff are extremely professional and personable. They are also very knowledgeable. They do it right. I recommend them for your tire needs

I was there shortly after 5, closing time with a flat tire that couldn't be repaired. After the manager looked at the tire, he quickly realized I couldn't go anywhere without having a blowout. He was very good and changed the tire with a different one so I could finish my work for the day. Kudos to you for staying the extra half hour!

Amazing customer service. Called first thing in the morning to get a flat repaired, the gentleman told me to come right away, asked me my name on the phone and then greeted me by name as I walked in the shop. My tire was repaired quickly and I was on my way. Great experience!!!!! Thank you so much!