Chatters Hair Salon - Calgary

Larissa always does an amazing job on my hair! We have been trying different tones and experimenting with my red hair over the last year and I have never loved my hair more! She is always willing to listen and take feedback while still providing her professional expertise. Larissa is my forever stylist! The rest of the Chatters Southcentre team always contributes to my 5 star experiences by providing great customer service and a welcoming atmosphere.

*Edit*-Santina the district manager reached out to me. and I am Sooo happy. I went to Chinook chatters. I now have the EXACT red hair I wanted! No bleaching etc... thank you!. Just before they closed for covid in May. I told the lady I wanted RED hair. Well, 3hrs and $200 later I left looking EXACTLY the same as I did walking in. The stylist told me because my roots were brown and my hair blonde I couldn't get my red. I "should have done highlites ".. or, "we would have had to bleach your roots".. ok.. I'm not a stylist.. I don't know what it takes, I told her I wanted all over red and wanted a nice fresh change. It was a mother's day gift from my 2yr old.. and I ended up crying thru the mall back to my car *embarrassing*. I called them that day and they said "we will put a note in file that you were unhappy about your hair" I was hoping for a discount, money back or even another appt. I've never cared about hair, it grows back.. but not working and spending that much money to feel like nothing was done... not happy .

Laura did an amazing job! This was the first time in a long time that I have left a hair cut super happy! Laura was easy to talk to and took great care of my hair.

I came in looking to purchase some new shampoo and conditioner today and the lady was super helpful with helping me pick them out. She asked all the right questions and made sure I was picking a product that was suitable for my hair. I didn't get her name but she had dark brown hair with some caramel highlights. I tried my new products the same day and I can already see a difference with my hair :)

I like Chatters because they keep prices on the lower end, and it's still a good quality salon. Amina did a really great job with my hair. I added a couple pictures of the colour job she did a few months ago.

I've been going to Chatters for over 5 years, since living in another province and from 2019 until now in Calgary. I regularly use Chatters hair services in Chinook mall as they are closer for me and I get my bang trim done there every few weeks. Of course, they sometimes are fully booked and I instead use the services in Chatters Southcentre. The service here is alright, but the past couple times I've booked a bang trim they have made me wait over 10 minutes to see my hairstylist. I understand that some appointments can run longer, although I use the online service to pre-book an appointment that only takes 10 mins. Today I showed up a few minutes before my appointment at 15:50 and I sat down in their waiting area, the receptionist told me that the hairstylist with be a few minutes late because she was still finishing up with a customer. 10 mins pass and the receptionist kindly apologized to me and asked if I would like to come back and she would call me, I chose to remain seated as she said it would be another 10 mins. 50 minutes passed and in that time I witnessed the hairstylist get notified that I have been waiting for some time, and another person was told to come back. During this time, she didn't put any effort into speeding up her clients appointment, they chatted, styled her hair, and took photos. Not one time did this stylist apologize for the 50 minute wait, she didn't even acknowledge me. I spoke to the two receptionists to ask if someone else was available to take me instead as I've been waiting so long. Not only was my time being taken away, but also my partner was waiting with me, he even got us a coffee because she was so late because of her previous booking. I was looking to cancel the appointment and book it at Chinook instead at that point, but I had already spent part of my evening waiting. The receptionists apologized again, and said this trim would be complimentary, and gave me a welcome booklet with coupons. Great, some compensation for my time, this was greatly appreciated as it wasn't their fault she was neglectful of her next clients time or first experience with her. Once it came to my trim, she didn't apologize at all, she seemed rushed and just wanted me gone. I arrived at 15:40, in the chair at 16:40, by the time I had left it was 16:50. What an awful and disappointing experience. I would expect for all chatters hair salons to have the same quality customer service throughout. I work in customer service and retail sales, and I understand that some clients take longer, although that's where it's my responsibility to manage my time wiser and keep the clients time and experience in mind. And as an immunocompromised person, I don't feel comfortable staying in a public place for longer than need be, especially in a pandemic. I feel like I had no value to this stylist as my $10 bang trim held no $$$ value to her client that was getting a colour and style service. I now feel that you change value/have a biased preference towards your customers. 5 stars to the 3 kind young ladies at receptin, and 1 star to the stylist.

Ashley L. Cut my hair. I have very thick layered hair. She took several inches off, giving me more layers. It looks and feels fantastic! It’s been a month since my cut and I’m still loving it.

Awful experience at this salon. my hair was nearly down to my butt and i asked for an INCH off, also informed her that I get anxiety when it comes to hair cuts for this exact reason. my hair is now just below my chest and it is extremely choppy and the worst haircut i’ve ever seen, she took way more than an inch off not to mention its uneven