House of Hoops by Foot Locker Scarborough

Better orientation towards customers instead of fellow staff members would yield higher star ratings. I gave this a 4 star rating as I've personally had an overall great experience but that's because of my military background and the rapport I built there from knowing how to speak with people. Not everyone can do that-- and those customers will almost ALWAYS look at customer service at face value. The front check-out staff definitely takes a long time to address customers and their concerns and most of the registers are quite literally empty. More feet need to be on the ground to address this issue. Secondly, less chatter with fellow staff. We get it; you're friends-- that's great, but when a customer comes, the eyes, ears and mouths should be towards the customers needs solely. We don't need to see smirks and awkward looks along with hearing conversations that are not geared towards us. Have your personal conversations on your break or when customers aren't around as it is unprofessional and impolite to the people around. Last but not least-- stop selling used items to customers. I cannot count how many times I've purchased returned products that I've had to wash for the same new price. And if you cannot deliver a particular size in brand new/ non-used quality then have a system that allows a brand new one to be shipped to customer. Take the unknown in quality out. The Canadian customer has the full right to know that what they are buying is brand new and not returned and or used merchandise. THIS PART IS FOR EXECUTIVES OF FOOTLOCKER: PLEASE SWITCH TO ONE DISPLAY FOR EACH SIZE!!! THIS WILL MITIGATE THE USED CLOTHING ASPECT. IT HURTS YOU ONLY A LITTLE BUT IT WILL GREATLY INCREASE CUSTOMER SATISFACTION. PEOPLE LIKE ME THAT HAVE MONEY WILL SHOP A LOT MORE HERE IF THAT WAS ADDRESSED. I OFTEN DO NOT BUY CLOTHES FROM THIS STORE AS THEY ARE OVERLY USED AND SOMETIMES THERE ARE PUBIC HAIRS FOUND INSIDE WHITE LOWER GARMENTS WHEN THEY ARE TURNED INSIDE OUT DURING PURCHASE. THAT IS UNHYGIENIC AND GROSS. FIX THAT AND YOU WILL HAVE BETTER SALES REVENUE. 4 Stars for an overall great satisfaction (and I was generous with my rating). EDIT: Changed rating to 1 star. The boot that arrived in the mail in exchange for a full adults size was offered as a kids/ juniors size. Not only is the leather synthetic but it cost much less than what I paid for and this is a gift! I'm quite disheartened by this blatant dishonesty. I even told the cashier girl that it says kids on the receipt when it shouldn't be. She said not to worry about it as they have put in the correct order in the system. Alas, not the case. I will be visiting about this. I'm literally robbed of money here guys. How could you all let this happen. Baffled.

Deborah L is the best!! Her customer service is consistently A1. Hope she gets promoted cuz she deserves it. Thanks, Girl! So appreciated :)

I don’t really know the name of that girl who helped me. I think her name was jade or Jane maybe. But I am really happy with the service. Excellent customer service skills ?? I hope she’s will promoted soon. Thanks again

Good customer service. I was assisted by sales associate by the name Davina’ she was very kind and efficient by helping me to get the right shoe size!! Very happy with the service.

My favourite footlocker! Great customer service, incredibly kind and helpful staff, ask for Johnny, he’s a great help !!

Worst place to buy shoes. Bad service and people are not professional. I went to get refund for my shoes because they were not comfortable and two ladies were so rude to me and didn’t replace and refund it was only one week of purchase.

Took a pair of shoes to make an exchange due to wrong size. They didn't have the right size so we made an online order and they send the exact same size, so we had to go and make another exchange. This same issue is happening at a different location at Gerrard Square. Funny thing is, the staff was calling names to the staff that made the mistake at this store, and she made the exact same mistake on another pair of shoes. Also, nothing has been done other than sorry here's your refund and the shoes you wanted is no longer available. So it was available when you placed the order but it became unavailable a week or 2 later.

I came in here after going to the foot action downstairs and was told that they didn't have the size I wanted. They told me that the foot locker in Pickering mall had it. After going to the Pickering mall, it turned out that i needed a smaller size than I thought I needed. The foot locker sales associate appeared to hardly want to talk to me. She walked away after telling me they didn't have smaller size there. I had to go and ask her if she could tell me which one of the stores had my size. She informed me that Scarborough town center foot locker had it and walked off. I came into this store and asked one of the reps for the size I needed. After my son tried on the boots, they were a bit tight and needed a half size bigger which they didn't have. Chad the sales rep who was standing close by offered his help and asked if my son wanted to try on a different colored boots, the same style, in the size that he needed so that he would know how it feels. That was such a huge help. My son found the exact size he needed and Chad explained that if we ordered it at the register, it would delivered to my home. That was great customer service. He was pleasant, he listened, was not pushy, and he offered help. It was such a pleasure to be helped by a sales representative who actually seemed like he wanted to help. He saved me a lot of time just by letting my son try on the size he needed in a different color and ordered it for me. Thank you Chad. The next time I go here I will wait until Chad is available to help me. He is an asset to this store.