Freedom Mobile - Calgary
3.3/5
★
based on 8 reviews
Contact Freedom Mobile
| Address : | 433 Marlborough Way NE Unit 94, Calgary, AB T2A 5H5, Canada |
| Phone : | 📞 +8797 |
| Postal code : | 2 |
| Website : | https://www.freedommobile.ca/en-CA |
| Categories : | |
| City : | A |
|
S
|
SomeRandom Dude on Google
★ ★ ★ ★ ★ I'm not sure why there are so many bad reviews about this place. When I went and was served by Reggie (may have forgotten his name..) it was an extremely pleasant experience. All staff were well dressed and clean and not sitting around doing nothing; from what I saw helping as many customers professionally.
He went above and beyond to help me get on my new Galaxy Note 9 and Freedom mobile plan, also helped me switch over my old phone number by physically walking over to my old providers booth to sort it out. Above and beyond I couldn't even have asked for better service..thanks Reggie!
Note 9 is an awesome phone, btw!
|
|
T
|
Timothy Rideout on Google
★ ★ ★ ★ ★ They will happily sell you accessories which are a sham. Phone cases that will mess with phone functionality when in the case due to magnet placement. And screen protectors that have "a lifetime manufacturer warranty" but it costs more to get it replaced by the company than just buying a new screen protector.
|
|
C
|
Cuong Huynh on Google
★ ★ ★ ★ ★ Please be aware of this location. Staff and manager do not understand fully what service they are providing.
I recently registered for my mobile plan in mid July 2020, and I was advised to use the BYOP Big GiG (10GB) and the price is $65, discount $10. The staff (Specialist ID Talha B) stated in the agreement the total price is $55.
I got charge totally $65 for the first month of service. Then I came back to the store and got explaining by the Freedom store manager that the discount would be applied in second month of service. I checked my payment this month (second month) and I still got charge $65 without any discount.
|
|
Z
|
Zerihun Biru on Google
★ ★ ★ ★ ★ Incompetent service and poor customer service. I disappointed by this store employee poor service; by there mistake , I obliged to pay extra 150 with out my service agreement .I went to correct it at the store, with my proof Of contact. The one who was acting as supper visor did not do nothing for me or did not accept the store mistake; ...improper expansion.”problem solving skill “
|
|
J
|
Jiz Sev on Google
★ ★ ★ ★ ★ Me and my family are freedom users (Wind before), since 2010 and it’s the first time someone like this who is not knowledgeable to his job and not helpful to customers.
We got an email from freedom that we can upgrade to Iphone 12 anytime we want so we went to Marlborough Mall Freedom and without checking or further research this Sales Associate named Vik just declined us, saying that the email we received is due to system error and not legit. So I contacted the customer support and talked to Gelyn and gave us an answer that the email we got for upgrade is legit and must be processed to any freedom store. So we went back to marlborough mall store and asked nicely if I could talk to someone who can answer my query and he keeps insisting he’s talking to his support team.
Please Freedom hire nice people and smart enough to be a front person of your stores. This VIK is very rude and unfortunately does not know how to help your old customers.
NOT HELPFUL. RUDE SALES ASSOCIATE. NOT KNOWLEDGEABLE TO HIS JOB. IS THIS HOW YOU HIRE YOUR PEOPLE JUST SEND THE CUSTOMERS AWAY?
You should fire this VIK. Hire someone who can talk to customers, it’s okay to ask your support team or supervisor if you don’t know how to deal with the questions. But do not act as you own the store.
|
|
J
|
J Geelo on Google
★ ★ ★ ★ ★ I visited on Jan, 2/22 hoping to upgrade my cellphones and plans. The useless person behind the counter was rude, unhelpful and unapologetic!
Many customers walked out because of his rudeness. It would help if there was somebody else there with him to at least have someone to complain to.
I'm now, instead, taking my business somewhere else.
|
|
h
|
howard johnson on Google
★ ★ ★ ★ ★ Horrible customer service and changed the rules for customers without notice. My family is switching phone Companies due to this Horrible service
|
|
M
|
Michael Dejardins on Google
★ ★ ★ ★ ★ This company is a pure scam business. I have been a customer with freedom mobile for 8 years now, and last year i came to this location to pay an invoice, and the agent told me that i qualified for a free tablet since I'm a long time customer, i was happy and took the tablet, however after a month, i noticed that my bill went up 25$ per month???
That's $25 extra per month for something i was supposed to get for free.
When i came to the shop to cancel, the agent weren't responsive nor understanding, even though i kept explaining to them that i don't use the tablet nor the data in the tablet, and that the agent informed me that there will be no extra charge on top of my normal bill.
However the staff of this location and their manager kept insisting on me to call the call center to cancel and to pay the remaining amount of the tablet. Which seams to me as pure scam.
I do not recommend this company to anyone. And especially this location at marlborough mall, they sell you so easy, but if you have trouble, they will just throw you under the bus.
Worst phone company in Canada.
NOT RECOMMENDED.
Can't wait to cancel my full service with them.
|
Write some of your reviews for the company Freedom Mobile
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Cell phone store, Telecommunications service provider,
Nearby places Freedom Mobile
