Urban Planet - Calgary
About Urban Planet
Unique in size and concept, Urban Planet is one of the fastest growing fashion brands in Canada, with more than 100 locations across the country. Catering to a broad demographic of young men & women aged 16 to 24, our customers are part of a generation constantly looking for that next best thing.
With a focus on the latest fashion, footwear & accessory trends, our customers can be confident in knowing they’ll stay one step ahead of that ever-changing curve, and with our everyday amazing prices everyone can always afford to look their best.
As we continue to expand our brand, our retail philosophy will continue to stay the same: shopping should be fun and great fashion should be accessible to everyone.
Contact Urban Planet
| Address : | 3800 Memorial Dr Unit # 97, Calgary, AB T2A 2K2, Canada |
| Phone : | 📞 +79 |
| Postal code : | 2 |
| Website : | https://urban-planet.com/collections/up_new_shop-all-new |
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| City : | A |
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Virk Preet on Google
★ ★ ★ ★ ★ Super amazing with affordable price
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Faizan Zain on Google
★ ★ ★ ★ ★ Just got out of the store and there was a lady tan with blond hair who was extremely rude in returning our products as the online store sent us large sizes when we ordered small. She said it was not her stores problem it was the shippers and refused to return one of the products she was sighing over and over when we requested something. A total b****
Never coming here again!!!
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arthur Hawkins on Google
★ ★ ★ ★ ★ I have been to a few stores now since the reopening of things after the COVID-19 breakout and Urban Planet at Marlborough Mall has been the first store that had their cleaning/sanitizing above and beyond. I felt very safe shopping and the cashier was beyond friendly making sure I found everything and made sure everything was cleaned 110% before calling me to her till. If you want to shop for clothes and not have to worry about the Coronavirus this is the place to shop, they make sure the store is safe and clean for their customers. Plus the customer service was amazing. Will be back.
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Shay Hawkins on Google
★ ★ ★ ★ ★ The customer service is amazing. The 3 people who were working were all willing to help assist me and answer any questions I had.
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Sherwyn Immanuel on Google
★ ★ ★ ★ ★ I visited your store last Saturday and I enjoyed my time there. I was pleased by the service overall. I would like to commend Angelica for showing great service and professionalism. She was great and she was so energetic. I would definitely go back again soon!
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bob builder on Google
★ ★ ★ ★ ★ got an article of clothing originally priced at $30 for $4.50
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Michelle Ardley on Google
★ ★ ★ ★ ★ Good prices , staff nice
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Shyla Pandian on Google
★ ★ ★ ★ ★ Today I had a very bad experience with the sales girl here.
We returned few items and they gave us a gift card at a value of $45 couple weeks ago.
But today, when we try to use the card they are telling that there is only $13 on it. But we never used it.One girl clearly said that the total value of the card is only $13. We provided the original receipt with the value and card number on it. The other girl came and started raising her voice and doesn't want to listen to our request.As we were trying to show the receipts, she even threatened to call the security instead of listening to us.Come on. She wanted us to call the customer care which is closed on Saturdays. Are you not aware that your customer care is closed on Saturdays.
Such a rude behavior I never have seen anywhere else. We felt very bad and completely let down for the trust we had in the company.
I know Urban planet is a great store. But because of such rude girls on the service,who could spoil the entire experience, does it really worth visiting this place again? I don't think so.
Also,If the value is not the same as in the receipt then we are literally cheated by them.
Folks beware when you accept such gift cards from this store.
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