TELUS - Calgary
3.7/5
★
based on 8 reviews
Contact TELUS
| Address : | 3800 Memorial Dr Unit 77, Calgary, AB T2A 2K2, Canada |
| Phone : | 📞 +9 |
| Postal code : | 2 |
| Website : | https://stores.telus.com/alberta-calgary-11119932 |
| Categories : | |
| City : | A |
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Stella Pelley on Google
★ ★ ★ ★ ★ My Mom and I went in to get her a phone that better suited her. She is 82 and had problems with technology and she couldn't hear the ring tone or the person she was.talking to on the phone. We had Josh (I think that is his name) taking care of her. We have been served by him a couple times before. He is very polite, helpful and friendly. He made sure she got the right phone and he tested it for her so she could hear the ringer and the person on the other line. He also transferred all her phone numbers for her. Great customer service!!
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Kevin C on Google
★ ★ ★ ★ ★ I can't thank Anna enough for her excellent service. I lost my phone during my travel to Calgary. I just renewed my contract and had a standing order with Telus web store. The timing of losing my phone couldn't have been worse. I was in quite stressed when I entered the store. Anna listened to my situation and assured me that a solution can be worked out in the store. She was practically on the phone for more than an hour help sort through my situation. Meanwhile she explained to me all my options for new phones and services, as well as current promotional offer, and assisted with the decision making without being at-all pushy. Anna went through the contract with me and made sure I understood everything and how I'll be charged monthly onward. She answered all my questions patiently and knowledgeably. Anna made sure I had all the accessories I needed for my new phone and she even helped applying the screen protector. I was sent on my way only after she made sure my phone was working 100% and there was no further questions from me. I've been in customer service myself for the past 15 years and my visit to this Telus store is above and beyond my expectations. I can tell Anna is passionate about delivering the best possible services to every customer. Thank you again for making my day.
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victor goosen (Locksmithvic) on Google
★ ★ ★ ★ ★ Really great service here with the salesperson named young.. ridiculously helpful. Great experience swapping to a new phone for the girlfriend.
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Brandon S on Google
★ ★ ★ ★ ★ I had a good customer service experience with an employee from this location (Tim). He spent about 30 mins with me fixing an issue with an ESIM card for my girl friend. He was patient and provided us with excellent customer service. Thanks Tim. You rock brother!
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M B on Google
★ ★ ★ ★ ★ Dude on duty at 2pm Dec. 26 was professional, helpful, and very easy to deal with. No hassles. Thank you.
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kurian joseph on Google
★ ★ ★ ★ ★ We really had a bad experience with Marlborough Telus store due to the Manager CAMILA..We purchased IPHONE 13 PROMAX on Nov 26th, after 3 days , I noticed a small line inside the display , which is rarely noticeable. Since this purchase was within 15 days period, thought to return or exchange this phone..went to Marlborough store, they said Manager CAMILA is not here , try another store . So we went to countryhills store and they said the same reason and also told us that return the phone at same store you got it. Again next day we took half day leave in order to meet CAMILA Manager at Marlborough, when she looked at the phone and refused to take it back, the reason she told us that it is physical damage and can't be returned, asked us to contact Apple store and get an inspection report, Again we had already spent 3 days for this . we booked appointment with Apple store and they checked the phone and said that there is no issues with the phone and the line is inside the display..We called the Marlborough Telus store an explained the situation and they said Manager CAMILA is not at the store.. we didn't want to waste our time meeting with this lady..So we decided to go at the Sunridge Telus store..
We had really amazing customer service there. Even when the Manager TIM was not there on duty, the sales team discussed entire story with him and helped us by taking our IPHONE back. Highly recommend Sunridge Telus store
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Colleen Shipton on Google
★ ★ ★ ★ ★ Have not had any luck moving business phone. Called on dec 3 had appointment for dec 7 with no time scheduled called was given new date dec 10 told them not before 10am she booked appointment for 8am-12 pm called back given new date dec 15 anywhere between 8am and 5pm. Asked for supervisor to call. Never received call. Think i need to change service providers after 20 plus years.
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Ron Theisen on Google
★ ★ ★ ★ ★ Called and reserved ipad was told it would be held for me. Drove 2.5hrs just to have them sell it on me before I got there. DO NOT SUPPORT HERE no consideration whatsoever.
This has me considering a new service provider
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