Fido
2.9/5
★
based on 8 reviews
Contact Fido
| Address : | 5015 111 St NW Unit 318, Edmonton, AB T6H 4M6, Canada |
| Phone : | 📞 +788 |
| Website : | https://www.fido.ca/stores/edmonton/southgate-centre/-344728627 |
| Categories : | |
| City : | H |
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Ryan Godfrey on Google
★ ★ ★ ★ ★ Awesome customer service they were quick, answered my questions and I received my upgraded phone and accessories.
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Peter on Google
★ ★ ★ ★ ★ Great service from several people here, especially Michelle. I can't believe how much money our family saved switching to Fido from other carriers (two of us were with Koodo and one was with Bell). I mistakenly believed that Koodo and Fido are equivalent, but at least at this store, there is no comparison. They are experienced, friendly, efficient, and completely non-aggressive, on Christmas Eve and Boxing Day no less.
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Franki Needham on Google
★ ★ ★ ★ ★ I had the pleasure of working with Edward. He set me up with a new phone and showed me how to work it. Edward explained everything with great detail every step of the way, including warranty and Fido's policy's. He was very clear and polite. I have no complaints.
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Aaron Boyd on Google
★ ★ ★ ★ ★ This location is supposedly the "hub" for Edmonton. If you call any Fido in the city to ask if they provide loaner phones while yours is out for repairs, they will direct you to this Fido. This location also doesn't have any loaner phones, and Fido no longer does their own repairs, even though they're more than happy to charge you $13 a month for "device protection". So to get my phone fixed, I have to pay them $50 for the privilege to mail my phone away for 1 week for diagnostics, before they'll even repair it, at which point I'll have to pay another $50-$200 for a repair or replacement. All the while paying $13 a month for device protection and not having a replacement phone for the 1-2 weeks your phone is gone. Completely useless.
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Daniar Mars on Google
★ ★ ★ ★ ★ Kanwal was a great help for my new phone set up. He is also so knowledgeable of the system. I appreciate his support.
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CY Mora on Google
★ ★ ★ ★ ★ This is the second time I have an awful experience in this Fido booth. First was a couple of years ago, and a second one a couple of days ago. I usually don't write bad reviews, but I had enough with this booth. A month ago, I got a "new" smartphone (my old phone broke). A week after I got it, the phone started having a static sound. I went to the booth and the [Asian] girl told me that the static on the phone was normal. Later, I have some trouble hearing other people voice when in a call. I went back there, and now they told me that I have to go to the WEM to get it repair!
A "new" phone, that I just started paying for it, needs to be repair???
Stay away from this booth.
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Jenna Park on Google
★ ★ ★ ★ ★ AVOID THIS FIDO LOCATION. Would give zero star if I could. Fido itself - I have no complaint at all (so far), but this location is a complete joke. Had an issue with upgrading my phone due to a “system glitch” & was promised that they will contact the support centre to fix the issue. Couple days later I was told from people here “everything is resolved”, but turned out there is “no record of a case being created for this issue with the support centre” when I called Fido customer service myself after finding out my phone bill got totally screwed up due to the issue that was supposed to be already fixed as per the follow up I got from this location. An absolute provision of false information to a customer. System glitch may happen but giving false information out to a customer? That is not acceptable. 10+ years of using multiple different phone carriers, I never had such horrible experience, but this location did give me one.
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Christine S on Google
★ ★ ★ ★ ★ I opened two lines 2 years ago with a good deal; bill credit had not been received until I phoned them after 5 months when I noticed from my account. Even worse, they broke their promise for the discount that I was told. It was not a big amount but I was very offended.
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