Yaletown Pet Hospital
4.5/5
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based on 8 reviews
Contact Yaletown Pet Hospital
| Address : | 893 Expo Blvd, Vancouver, BC V6B 1C4, Canada |
| Phone : | π +8789 |
| Website : | http://www.yaletownpethospital.com/ |
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| City : | B |
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Renu Bakshi on Google
β β β β β This place has many issues. They did dental surgery on our 65-pound dog and released him to us unable to stand or walk after general anesthetic. Our dog fell down on the sidewalk and we had to carry him. This after they told me that I could come alone to get him and there would be NO issue getting him into my car. Thankfully, my dog's dad was with me and was able to barely carry him. They had also promised that he would be treated in the morning, which we requested because he is an anxious dog and we didn't want him staying alone in a room for too long. They asked us to drop him at 7:30am but didn't treat him until 3pm, which means he was basically alone and anxious for 6 hours. This is a major setback for him. I take my dog to a different vet now, but since the appointment at Yaletown Pet where he was basically abandoned, he is now skiddish going to any vet. Yaletown Pet runs business like a fast-food drive thru. Do your pet a favour and find a clinic that offers more personal service and proper care.
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Serena Morphy on Google
β β β β β We have been loyal clients of Yaletown Pet Hospital for over a decade. They have been successful in recruiting some great vets but face significant retention issues. Over the course of 10 years we have seen over 15 vets.
The challenge is that each provides different guidance and as such, this is disruptive and disjointed when dealing with long term health issues.
Each time I visit Yaletown vet, I am asked the same questions about my dog's history. This takes time and results in me being charged a comprehensive exam fee for a reoccurring issue.
Most recently, this resulted in being given conflicting direction amongst 2 vets, conflicting direction between what one of the vet's told me and what he told the staff and me leaving with an untreated ear infection for my dog and no solution identified.
The technicians and the front desk staff have always been kind, caring and service oriented but lately there seems to be some issues amongst communication overall.
After expressing my concerns to the Clinic Director, I was essentially told the clinic was unwilling to address the issue and communication has been delayed (1 week response times) ever since.
My husband expressed that we may switch clinics and there was no response to trying to retain our business.
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Mary Papazoglou on Google
β β β β β Great Technicians, awesome staff, Veterinarian is very caring, took the time to explain everything in detail.
I bring my 3 fur babies knowing I am in good hands :)
I highly recommend Yale town Pet hospital!
If you are looking for honest , caring , and wonderful professionals , from the reception to the Technicians and Veterinarians this is definitely the place for you!
Warmest Regards, Mary Papazoglou
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jenny simpson on Google
β β β β β This is a professional and caring clinic. The admin will help you feel comfortable and you will have choices about payment methods as they use Go Fetch, which is great if you need to budget your vet bills!
Every Vet we have seen here has cared for my animals very much. You have choice about your treatment options and they give you the time needed to understand your pets health.
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Athena Berting on Google
β β β β β Amazing experience. It was my first time coming to YT Pet Hospital with my newly adopted pittie mix Bella, just for check ups, food advice, etc. And the woman who helped me was so kind and knowledgeable (dark hair, Australian I think, lots of tattoos β sorry I forgot your name but youβre awesome!!) My new baby is still super nervous of strangers and can be reactive but the girl that helped me out knew exactly what to say and do and it was honestly such a reassuring experience. Could not recommend this place βand itβs staffβ enough!
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Janelle Maier on Google
β β β β β The vets at Yaletown Pet Hospital are amazing, patient, and caring. They always call before moving forward with any procedure to get your approval (even if it requires multiple calls) and give options for medications/remedies to work within your budget if needed. They always email for my dogs birthday and any other important updates. Highly recommend.
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Riana Ang-Canning on Google
β β β β β Really awesome experience with Dr. Karly Little. Went in for an initial exam as we've just moved to the area and it was excellent. Have never experienced this level of care from a vet before. Karly really took her time to learn about our dog's experience, medical history, etc. She answered all of my questions and gave great advice. I never felt rushed or like I was in the dark about what was happening. Everything was really well explained. I also didn't feel like I was being forced into expensive or unnecessary care options, like I have at some other vets. Follow up communication was also awesome and they have lots of online resources to make things more convenient. Would highly recommend and looking forward to our next visit!
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Michael Domingo on Google
β β β β β The care and attention that the staff give to my dog is awesome. They make sure that the dog is ready for his shots and make sure that he's nice and comfortable before doing anything with him. Rates are good and is a great downtown vet for something close by.
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