Hemlock Animal Hospital Vancouver

I'm new to the area, so was looking for a new vet. I have been to many Vets over the years. The friendly service at Hemlock clinic was hands down the best I've ever seen. Gabby the veterinary assistant (I think that was her name) was so friendly, polite and professional and so good with my dog Amigo. Best reception service I've ever had at a veterinary clinic. Will for sure be going back when needed.

We had to put our poor old doggie down and wanted to do it at home. As it turned out, Dr Harry was available on short notice. We also requested our doggie's ashes. Here is the reason that I am giving a 1 star review. We were charged $997.00 - just three dollars short of one thousand dollars! I found out after the fact that the local vet clinics in our area would have done the same service for half the price. Now I get it that Vet expenses are high, but this clinic is just taking advantage people in an already sad situation.

First, I would like to say how friendly the ladies at the front were. Thank you for everything. I was accepted pretty fast to bring my baby skinny pig in for an eye infection that we have been battling since December. So for that I am grateful. However, I did not like the idea that I could not be in the room with my boy as he was being looked at. I am very nervous when it comes to vets as I haven't had the best experiences with them since moving to Vancouver. I have found that 100% of them, so far, have been all about the money and not the care of the animal and so, I would have preferred to have been in the room with my boy as the exam was happening. With the Doctor not being concerned on wearing a mask himself, the risk of COVID should not have been used in not allowing the owners in the room with their pets. Everything felt very rushed on the Doctors part. He was good in giving us eye drops but sadly my boy had already been on these and the infection had not cleared up, which I had explained but the Dr. was not concerned about that and was quick to say I would have to see someone else if these drops didn't work for the second time. I'm not convinced that I should bring him back at this time and may be looking into a second opinion.

Dr. Harry and one of his assistants came to my house to help us with our very sweet elderly Cat who Is dear to us. They were very caring, understanding and helpful. A few issues were determined immediately and treatments have worked and she is doing well considering her advanced age of 21. Ruby is grateful.

If you care about your pet even slightly, I’d stay away from this place. The “vet” Dr. Harry was extremely dismissive and defensive when I simply raised questions on the well-being of my dog. He was also not wearing a mask and had a strong unpleasant BO. When asked, the “vet” was clearly unaware of my dog’s weight, her dental health or her ear condition after the “physical checkup” that took them less than 2 minutes behind closed door. When I think it couldn’t get anymore worse, the male vet tech was unnecessarily rude and unprofessional - as I quote word to word “ya I know what I’m doing”. He was also extremely rough to my dog, when was then a puppy - she was terrified and was extremely calm; I don’t see the necessity of being rough when an animal is clearly cooperating. I was in the exam room and the condition was extremely disgusting, which is clearly an UNDERSTATEMENT. It resembles me of a meat market in Thailand! The female receptionist was helpful though and she seemed genuinely embarrassed for them and I don’t blame her, I would be too if I was working there. As any sane person would, we switched to a new vet - whom my sweet Lexi now adores! I am more than happy to pay triple of the exam fee to see an actual COMPETENT and qualified vet. Oh and the best part - they withheld my girl’s Lexi’s medical record by not sending them over to my new vet for TWO weeks. My new vet office emailed and called numerous times and when I called they denied ever receiving anything and raised his voice at me, “ give me their email now”. I ended up having to call them myself with the “motivation” of pursuing legal action, and there - they sent it within the next half an hour ?

First of all The Ladies at the front desk are caring and lovely. Dr. Harry is a scam. We brought our kitten at the time to his clinic. The staff ended up keeping our cat in the same crate as a visibly unwell adult cat. We brought our cat home sick, different from what we brought him in with initially which was to get neutered. Our cat ended up developing "Cat Herpes" which then he passed on to our other cat. When we questioned Dr. Harry about this, he denied everything then charged us over $800 for "Medicine" Long story Short, do not bring your pet to this vet clinic. He only cares about money and not about your pet's care. Dr. Harry has literally no bedside manner and will charge you the price of a mortgage with "medicine's and surgeries" your pet most likely does not need. I wish we had known better. We would have saved thousands of dollars.

Dr. Harry and his fabulous staff have been our vets for years now. I can always depend on them to provide the utmost care and quality of services bar none and my Pomchi Teddy actually looks forward to going in and hanging out with them which I think says a lot about the kind of people that they are. I find Doctor Harry's price point on the services they offer very fair and he will go above and beyond, he even came to our house to put our older white Persian kitty to sleep, so that it would be less stressful for him, so you know there aren't that many veterinarians that kind and caring so 5 Paws Up

Dr. Harry has diagnosed my pup appropriately over the last 5 years. He gives the facts and options and respects the owner’s decision to make the final call. I appreciate the all around level of service at this clinic.