Virgin Plus

3.6/5 β˜… based on 8 reviews

Contact Virgin Plus


1644 Hillside Ave K2, Victoria, BC V8T 2C5, Canada
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TL A on Google

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I have been a loyal Customer for 5 years. Deal in communications myself. Reported complaint directly to Virgin Mobile as staff poorly handled situation. Called VM back to say how terrible customer service is at this kiosk.
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Renee Adams on Google

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For almost 10 years I've had nothing but amazing service from Virgin Mobile. Even so far as large amounts left on my plan waved off so that I could upgrade for a better price. This location is particularly helpful and kind, and I never feel anxious about having to go to them for help.
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Mark Bergevin on Google

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Great customer service. Very accommodating and helpful.
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Joshua Vernon on Google

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I stopped by yesterday for a new phone and was so happy with how easy it was. The rep was very helpful and explained my new plan and warranty nice and clearly. Thanks again Mahbubul!
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Mohit Malhotra on Google

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Every time I go to them for any billing questions they always help me out. The guy there also helped me get my new red iphone and set it up too. Thanks to the virgin team at hillside mall. You guys are awesome
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Jon Allsop on Google

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Customer service is top notch! I didn't know what I wanted and the staff was very helpful, even though I was undecicive, they were very patient with me and I appreciate that! Thanks to Shane for helping me find my perfect phone , good case and phone plan!
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Robyn Grobler on Google

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The team at this store is amazing. Carol is fantastic, so knowledgeable and very attentive. They got my phone totally set up and working before I left the store and Carole even got a colleague to help to speed things up. Never been so impressed with a cellular store and the team (especially Carol) are a huge asset to virgin mobile.
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Jeremy Wilson on Google

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I went to upgrade my phone and I was helped by a very helpful, funny, and knowledgeable man named Jeremy. He was amazing. Everything I needed was taken care of. It was quick, but I still felt like I wasn't being rushed at the same time. The customer service was an 11/10. I highly recommend visiting this location if you want reliable service from highly skilled people that take the time to give you the best possible deal and understand what will suit your needs. Ask for Jeremy, he will be super helpful and he was really funny, making it such a great experience!

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