Vancouver Veterinary Hospital
4.4/5
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based on 8 reviews
Contact Vancouver Veterinary Hospital
| Address : | 1541 Kingsway, Vancouver, BC V5N 2R8, Canada |
| Phone : | π +87 |
| Website : | http://www.vancouverveterinary.com/ |
| Categories : | |
| City : | N |
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Claire Shang on Google
β β β β β We have been going to VVH since our dog was 6 months old. We do our annual checkup every year there. Now she is a beautiful 11 years old. We noticed a huge difference in the flow of the care since last year, especially at the front desk.
Pretty sure their workload has dramatically increased due to the pandemic puppies. So many old staffs left and new staffs came to the job, but the quality, accuracy and safety of the care shouldn't be compromised.
1) Wrong dose of med: We did the bloodwork, the vet said the dose of medication should be decreased, we agreed, but when we got home, we noticed the front desk clerk gave us the same dose as before.
2) Missed med: the vet said we would get eye antibiotic before the surgery. At the front desk, we were not given the antibiotic. We were the one who noticed it, and asked again for the missing med.
3) Long wait for bill: We saw the doctor for 30 mins, but we waited for the computer to generate the bill for another 30 mins at the front desk.
4) Wrong and mixed up of the appointment time: We were told to come the appointment on Monday at 15:20. We arrived early but were told it was not booked. We then booked a Wednesday 15:20 appointment. But on Tuesday, we got a text message, saying our appointment was on Wednesday 14:00. We then had to phone to clarify and confirm the appointment was actually indeed on Wednesday 15:20.
Truly hope for some improvement!!! :)
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Glenn Kachmar on Google
β β β β β My cats vet, Dr. Yu is excellent. The entire staff is very professional. I strongly recommend this vet clinic.
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Adrianna NH on Google
β β β β β Been with VVH for over 10yrs, IMO thereβs no better group of vets and staff in Vancouver. When stressed about your sick furry babies, it is wonderful to work with others that make it easy to make the hard decisions. Thank you for the supportive and sweet culture you have clearly intentionally fostered there!
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Jordan Lewis on Google
β β β β β Like others have noted in past reviews, some of their front desk staff should have better training. We were told to come by to pickup our dogs prescription food. No mention of an hour lunch break. Drove in from New West only to find out they were closed. Wasted 2 hours of my day. When I called to raise the concern the next day, no apology was provided. Customer service is important for any business.
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Jacques Rossouw on Google
β β β β β Had an amazing experience taking our pets here for the first time! Dr. Cheung and staff were very professional, knowledgeable and definitely pet lovers at heart!
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Yuliya P on Google
β β β β β We didn't wait more than 15 min on a Sunday morning around 10am. Everyone is nice but the doctor was in a rush, but I can't blame her, they charge you twice less than regular vet clinics for the exam. Thankfully they did not push any excessive exams/x-ray.
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J X on Google
β β β β β Dr Chung is the best. If it wasnβt for her I wouldnβt bother coming here all the way from Richmond. Sheβs the most caring, compassion and just genuinely awesome person to ever grace this profession. That being said stop all using her, I canβt even get an appointment !!!! Just kidding, Amy 4 the win.
They had some βaggroβ front counter ladies before but I havenβt seen them lately. So all good now.
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Lana C on Google
β β β β β Years ago, I used to go to a different veterinarian. But despite the lower prices and bring open 24 hours, I felt that the staff were going through the motions. When we got a new puppy, I wanted better care for such an important part of the family. Dr Amy Chung is fantastic. You can tell she really loves animals and she makes you feel that she cares about your pet as much as you do. Highly recommended. Front staff are ok.
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