Thrifty Car Rental - Calgary

Stay away! These guys are Complete scum. It disgusts me. I verbally declined their insurance and the employee still slipped it into the contract I signed. When I phoned the head office after an additional 300 dollar credit card charge. they rubbed the contract I signed, in my face. Sorry but after a 5 hour flight and an exhausted family I am not going read through an entry contract. I chose to trust these scum bags. Learn from me and stay away.

We just picked up our vehicle that we had reserved on-line. Absolutely fabulous customer service from Katelyn and Erik. They were very friendly and helpful and made going there very pleasant. Thank you for the awesome service! The vehicle we ended definitely outdid the first offer of a skateboard sans helmet lol

I'd give it a zero if I could. The location we booked our rental for at 5pm closed at 4:55. So we called the main line. They told us to go to the nearest location. This one was permanently closed with nothing in the office. So now we have to hike to the airport, which we were trying to avoid. Regardless if price or quality, this customer service is beyond appalling!!!

Absolute worst place to rent a vehicle. Customer is horrific, was given an old vehicle that was full of cigarette smoke and had no windshield washer fluid or winter brush. Over charged and now fighting to get my money back. Budget or Enterprise are better by far!

Exceptional service. High quality vehicles in great condition. I drove a 2018 Volkswagen golf for a week and didn't want to give it back! :P they took care of any questions i had with ease and respect. I would highly recommend this outlet for your next low cost rental. You won't be disappointed and won't be left stranded.

The HUGE DISAPPOINTMENT we had with thrifty customer care agents with our last rental was unrealistic!!!. We have rented the car from Calgary downtown on 12th July and the pick up was scheduled for noon. The pick up location was supposed to close at 6pm. As we were traveling from Toronto and our flight was delayed by 7-8 hours, we were supposed to land around 6pm. I have contacted Thrifty customer service right after we knew about the delay which was 9 in the morning Calgary time to find out what we could do in this scenario (either to change the pick up location or cancel the booking and re-book). I have been advised by one of their customer service agents that I can pick up my car from the same downtown location at any time and she was going to link my flight details to my car reservation so that the location can wait for us. I had no reason to doubt their employee so I trusted her. Now we land at Calgary airport at 6pm and I thought to update thrifty about our landing time so I called the customer service again at 6:15pm on 12th July and she said its ok to pick up the car at 7pm and the location will be open for us to pick up the car. Again, I had no reason to doubt her. We took a cab all the way to Calgary downtown which cost us $100 and more than 30 minutes and all we find out over there that the location was closed!!! Then my wife called the customer service again and she has been advised that we can pick up our car tomorrow!!! (We were supposed to drive to Canmore the same day to our hotel with NO CAR or spend the night on the streets!! The customer service agent had no respect for our situation). After a huge fight with the agent on the phone (Roxanne, agent # 0410) for more than 2 hours, she said go pick up the car from the Calgary airport!!! We had to take another cab and spent over $50 again. I am not even going to write about the whole incident of the price of the rental at airport and the hidden airport charges which would take another 2 pages of this review and took 1 more hour to deal with. We asked the customer service agent to compensate for our cab cost and they said they cant do anything about it and we have to make a formal complaint with Thrifty. If we knew the location will be closed and if we haven't been misguided by thrifty agents TWICE, we could have saved over $150 and 4 hours of our lives along with peace of our minds. I do not understand why their agents are not aware of their own policies, location times etc!!! Anyway, I did a formal complaint on thrifty website and do you think they responded? ABSOLUTELY NOT!! STAY AWAY FROM THRIFTY UNLESS YOU ARE A FAN OF HORRIBLE CUSTOMER SERVICE!! Thrifty deserve NEGATIVE STARS from my end. NEVER AGAIN!!!

You get better deal here, nothing else! Cars are not that clean comparing with other rental companies. They never pickup phone, even if they pickup, they will put you on hold for 20 minutes and forget about it! Then when you call back, they will not apologize. They hang up on you as they are busy always! I returned the car overnight and called in the morning numerous times to tell them for charging a different card, than what they have on file. CSR told me she already closed it and card was charged already and hung up whereas I didn't see any charge on that card yet. What I understood was she didn't want to spend few minutes to take another method of payment. Rude and dishonest! I would pay few dollars extra and rent car from other companies who are more professional and value the customer service.

They took my money for a reservation on July 14th, cancelled it on me on the 22nd, now its August 13th and they still haven't refunded my money. Spent 3 hours on the phone with "customer service", been given phone numbers for people who just give me another number.