Alamo Rent A Car - Calgary

3.4/5 β˜… based on 8 reviews

About Alamo Rent A Car

Effective for rentals with a rental period commencing on or after January 1, 2021, EP will no longer be offered for sale.  If you reserved EP with your rental reservation for a rental starting on or after January 1, 2021, you will be provided the option to purchase Supplemental Liability Protection (SLP) with a combined single limit of $300,000 (Uninsured Motorist/Underinsured Motorist Benefits included only where required by law in select states) at the price shown at time of rental.

The purchase of Extended Protection (EP) is optional and not required in order to rent a vehicle.

This is a summary only and is subject to all provisions, limitations, exceptions and exclusions of the EP policy. Upon request, a copy of the policy is available for review. EP may provide a duplication of coverage already furnished under a personal insurance policy or some other source. Owner’s employees, agents or endorsees are not qualified to evaluate the adequacy of renter’s existing coverage.

Optional EP provides you with minimum financial responsibility limits (at no charge to you) as outlined in the applicable motor vehicle financial responsibility laws of the state where the vehicle is operated AND excess insurance provided by the insurance policy. This supplies you and any authorized drivers with third-party liability protection with a combined single limit per accident equal to the difference between the minimum financial responsibility limits referenced above and $1,000,000 Combined Single Limit per accident. EP will respond to third party accident claims that result from bodily injury, including death, and property damage that arise from the use or operation of the vehicle as permitted in the Rental Agreement. The policy does not provide coverage for any loss arising from the use or operation of Vehicle in Mexico.

Contact Alamo Rent A Car

Address :

129 17 Ave SE, Calgary, AB T2G 1H3, Canada

Phone : πŸ“ž +
Postal code : 2
Website : https://www.alamo.ca/en/car-rental-locations/ca/ab/downtown-calgary-17th-ave-se-c5a3.html%3Fmcid%3Dyext:245709
Categories :
City : G

129 17 Ave SE, Calgary, AB T2G 1H3, Canada
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Seb Travel on Google

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Rented an suv from Alamo between Jun 30 and Jul 4. Forgot to retrieve my Canada discovery pass from the car upon returning it, called them 10 days later but the pass could not be found. That was disappointing.
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Alyssa Lip on Google

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Great customer service. I had pre booked a car and when I got there I was told that they no longer had the after hours drop box at this time due to thefts (Calgary wide). Without any argument required, the representative began problem solving for me after I explained there was no way I'd return in time (before noon) and would be unable to return the keys in the morning (I lived a $15 cab ride away). Alamo ultimately sent someone to my house the next day to pick up the keys! Very convenient, very professional. The car was great quality and the representative walked outside to record any scratches and bumps with me.
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Pete on Google

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Got a parking ticket while renting and Alamo just paid the ticket before I could appeal. Additionally, they charged me an $18 Admin fee for "paying the ticket". What an unethical way to make money. Not renting from these money grabbers again. Edit: In the below message, they ask me to contact them only to tell me that they're not the department to receive my complain, instead I should contact the same department that mishandled my case in the first place. These company is a joke.
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Jaehoon Lee on Google

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Superb services ! super friendly ! guaranteed price matching ! This is the second time I rented a large SUV with huge satisfaction at this location. They`re honest and so friendly. They tried very hard to match the price and car option that I wanted. I`m definitely going to rent a car again in the future at this location for sure.
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Katie Shaw on Google

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Do NOT make a reservation here. Made a reservation 5 months ago for our honeymoon to show up for them not to have a car for us, with no estimation of when we could get a car. In fact, said it could be days. So incredibly disappointing and an awful way to start our trip.
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Shu Mushrif on Google

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The boys running this place are effortless professionals! Best rental experience I've ever had, highly recommend this location
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Kavitha Ramaraj on Google

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Worst experience we've ever had with a car rental agency!!! We booked a car online for pickup two weeks ahead (at the downtown Calgary location) and when we got there, it said the location was closed (we booked for 3pm) even though when we booked we checked online and it said the location would be open until 4 pm. We called their customer service but they were completely useless and said they couldn't do anything and told us to go to their airport location. We had to pay $40 for a taxi from the Calgary airport to the downtown location to pick up this car and now we had to pay another $40 to go back to the airport for a solution. When we got to the airport location, the workers were so incompetent and didn't know how to deal with this. They called the manager and the manager didn't even bother listening to our problem, he said he can't do anything for us and cut the call very abruptly. Now we were stranded at the airport without a rental car and were on phone with their customer service for an hour trying to find a solution and all they said they could do was "raise a complaint". They said they would call us back within a day and it has been one week since and still no call. This whole situation was entirely their fault since they shouldn't have even allowed us to book a car at a time when the location is closed and on top of that their customer service was the worst I've ever come across in my entire life!
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Landon Deibert on Google

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Refused my temporary drivers license along with a credit card with my name on it, my COVID-19 Proof of Vaccination and a photo of my passport! Asked to see their β€œpolicy” that says they won’t accept that and was told β€œit’s in an email”. Which of course they refused to show me. Well I found this right on Alamo’s website: β€œTemporary driver's licenses may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary license. Additional government-issued identification may be required” Multiple times they told me β€œthey wished they could help me”. Utter lies.. If you wanted to help me you would have rented me the car with my Government issued temporary license so I could get home to my wife and kids that I haven’t seen in almost 4 weeks.

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