Thrifty Car Rental - Calgary

Incredibly helpful staff, gracious and answered all questions thoroughly!

Jaffar is the man, incredibly helpful. This team really cares!

Great experience at this car rental !! ? Frank is an amazing employee and helped me connect my phone for google maps in the car and really checked all the marks that were already on the car which really made me feel more secure about renting a car (it was the first time I ever rented a car in my life).

Worst customer service I have ever received. Booked my car online, had a booking confirmation for 11 am. I get there and they say I have to be on a wait list till 3pm. Absolute nonsense. Beware!! Better off with Enterprise!

The team is very nice and polite, ready to help you out. I really recommend them. Thanks

Garbage customer service. I left my phone in a vehicle I had returned. I came back hours later and not only did they say they already checked and cleaned the vehicle, they were letting someone drive it in that very moment. Come to the car they said was mine and it’s not even the one I drove. The worker stated “oh well we checked anyway, it’s not here”. Get a call from head office the next day saying they found my phone, where? In the car I rented :) Don’t come to this location

Kamal and his team at Thrifty were so helpful and accommodating. They went out of their way to assist me and were so professional. Excellent service and very knowledgeable staff. I recommend this location for renting your next car.

First, I cannot write on this form without clicking on a rating star... but one star is one star too many for this company. I want to rate it at a -10 star. Thrifty/Hertz, was the worst car rental experience we have ever had. An absolutely horrible company! Booked a rental car one month ahead of time from 114 5 Ave SE, Calgary, AB For only a one day rental, they put a hold on my credit card for $463.00 without saying a word, then they charged my credit card for the rental charge on another separate transaction of $112.34, so it is like I have $575.00 tied up on my Credit Card for only one-day rental. I called Thrifty/Hertz customer service but I received the worst customer service over the phone. Every time I called, I was on hold for 60 min or more. They are rude, they hung-up on me and weren't able to give me any correct information. Finally, I spoke to the supervisor which was no different than the others, she couldn’t answer my questions and, in the end, she was helpless. For no reason they still have $463.00 on hold on my credit card. Added to that, the car was dirty inside and outside, smelled bad and never followed any standards for the Covid protocol, the inside of the car was not sanitized and dead flies remained on the dashboard of the car when we picked it up, we also had to clean and sanitize the entire inside before touching anything. Upon pickup of the car, we had to wait outside and watch the employee wash the car, which took an hour just to shower and scrub the tires of the car. The car was not safe to drive as the car gear was not functioning correctly and was very difficult to shift gears from Drive to Park, or Park to Drive or Reverse… etc… it would not move from one gear to the other without a lot of effort, which mean’s they never had the car checked for road safety. When I mentioned this to the supervisor, she reacted like it is not her business and asked me “Did you reported this?” Of course, I told them in my very first call to the Customer Service team and they did nothing. Stay away from this horrible company! My best advice is to rent from another company.