Sport Chek
3.6/5
★
based on 8 reviews
Contact Sport Chek
| Address : | Yorkdale Shopping Centre, 3401 Dufferin St, North York, ON M6A 2T9, Canada |
| Phone : | 📞 +787 |
| Website : | https://www.sportchek.ca/stores/yorkdale.html |
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| City : | A |
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Marie Ramnarine on Google
★ ★ ★ ★ ★ Store is stockes but understaffed. Asked the clerk for a size of a specific shoe. He ordered it and did not check it and gave us a completely different shoe. Not a lot of staff around for assistance.
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Chris Mitchell on Google
★ ★ ★ ★ ★ Thank You Maya for your assistance in purchasing the bike for our son. I cannot say enough about your product knowledge and excellent service delivered today. Order 2268414xxx
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Raghav Ghei on Google
★ ★ ★ ★ ★ We were just at the Yorkdale location and had very bad experience with Liz (Cash Lead). Liz asked us to insert our card and told us the transaction won’t go through and it was only to check if the order could be placed with the triangle 24 month plan. And to our utter surprise we were told that they placed an order for us without our express consent for it.
In Canada, placing on order without consent is a serious offence and could have serious ramifications for Sportchek. It was Liz’s behaviour and conduct after making this blunder of a mistake which was even more problematic. She was absolutely unapologetic about it and simply just handed us a receipt told us that now we will have to come back to the store to return the order or call customer service number which is also unreachable right now. We will have to spend so much of our valuable time because of this mistake by Liz. Mistakes like this can happen, but how a company and its representatives deal with customers after a mistake really tell you their level of commitment to customer service. Liz should be made to go though a refresher customer training session and in the meantime even though amount was not big I will seek whatever recourse available against Sportchek for placing an order without our consent.
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Ray Chen on Google
★ ★ ★ ★ ★ The staff Simon was very reliable and helpful. I went there in Dec. 2021 to exchange a different size for my jacket. Simon helped me check with negative results for the size. I asked him to continue keep an eye for my jacket, provided my phone # and requested if he could give me a call if the size becomes available. Couple days after even before the store opens, I received a call from Simon in the morning telling me that a shipment just came in and he found the jacket with the right size I wanted. This kind of hard work, his commitment and customer service I’ve never experienced. I thank him so much.
I gave Simon 5 stars.
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Jin L on Google
★ ★ ★ ★ ★ The best customer service ever! Got the shoes that I wanted for the longest time for an incredible price. Such nice staff - Jenny at the front, Mike from the floor, and Cassandra the manager! Made my day for sure. Thank you so much!
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H RM on Google
★ ★ ★ ★ ★ Wanted to buy a pair of roller blades, no staff around to get them for me from the back. Final ran into two staff but they were busy stocking which is good but the point of stocking is to sell items to customers. One looked like a manager. She told me she would page someone, nobody ever came and I walked around and final left. Went to Sporting life where as soon as I walk in they ask if I need help. Not what I expected from a store at Yorkdale, needs improvement with regards to customer service.
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Ankita Parmar on Google
★ ★ ★ ★ ★ Today a couple friends and I visited Sport Chek at Yorkdale mall. Throughout our time, we were so fortunate to meet David A, an employee in the footwear section! David had an amazing attitude and was so kind! He was always laughing and willing to help! He made the shopping experience enjoyable! At the checkout, Arielle welcomed us with the most comforting enthusiasm! We had many items, the transaction took very long, however, Arielle was patient and understanding! Overall, David and Arielle made our experience at Sport Chek one to remember!
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Diocon Pal on Google
★ ★ ★ ★ ★ Ddn't get the shoe I want coz they are sold out of my size.
Got this shoe instead, I will use this for work today.
Happy with the cashier who helped me yesterday (NYANBENY). She is so nice, helped me with the family discount & explained about the triangle rewards points.
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