RBC Royal Bank

Name: RBC Royal Bank
Address: 130 Country Village Rd NE, Calgary, AB T3K 6B8, Canada, K, Canada

2.4/5 ★ based on 8 reviews

Contact RBC Royal Bank

Address :	130 Country Village Rd NE, Calgary, AB T3K 6B8, Canada
Phone :	📞 +97
Website :	https://maps.rbcroyalbank.com/AB-CALGARY-branch-9219
Categories :	Financial institution , ATM , Bank , Mortgage lender , Investment service ,
City :	K

130 Country Village Rd NE, Calgary, AB T3K 6B8, Canada

Best Bank in Canada

J	Jake on Google ★ ★ ★ ★ ★ The service is polite but prompt service is a zero. They don't have enough people helping customers. As in, often 1 person working the windows and helping a customer who Is doing above normal stuff. People standing in line waiting... Waiting... Waiting. Horrible. If you have to go in person, find a different bank or different location. So the 2 stars for the friendly staff. Zero for prompt, efficient service.
N	Nadir King on Google ★ ★ ★ ★ ★ If I could give this branch a complete zero or lower it would be well deserved. Don't waste your time. And the branch manager Julia has zero value for the customers or giving clients proper service. I visited this branch today and can attest to exactly how poorly ran it truly is. Sadly alot of what's posted in previous comments ring true and true. If you aren't banking with them already DON'T,and if you are RUN. I Know AM
a	a. l. on Google ★ ★ ★ ★ ★ very slowly service, only Bla Bla , not service. When you ask them why , tell you due to Covid . They are in front , 2 stay at phone , and just one person help you . This is a real bank !!!
S	Sonali Thapa on Google ★ ★ ★ ★ ★ The customer Service is amazing. Anna Silva and Courtney Landry were so patient and understanding. Anna took her time and effort to help me with the issue I was having. She went above and beyond to understand my problem and help me in the best way possible. Above all, she was really polite and sweet to talk to. She also provided me extra information which I was not aware of. It shows that she cares about the customers.I feel completely satisfied with the service I received. She provides an excellent customer service! I also want to to mention another amazing staff named Courtney Landry. She was the one who assisted me when I opened my first account. She was really friendly and super helpful. She made sure that I understood everything properly and was very polite. She took her time to explain all the details which I am very grateful for. Overall, she is extremely good at what she does!
K	Katie Lyn B on Google ★ ★ ★ ★ ★ Extremely Rude staff........ Tried to get a cheque certified by a lady and was told in a very rude manner that I couldn't unless I was a client. Wasnt even nice about it. Gave me a rude look and shook her finger at me. I asked to talk to a manager but apparently he was in a meeting. I was then helped by someone else who gave me the option and actually took my cheque and cashed it for me for a $5 charge. Only to be stared at the whole time with a disgust look on their faces. NEVER coming back here again.
R	Rajwant Dhillon on Google ★ ★ ★ ★ ★ I am RBC clients from 17 years, today I booked appointment at Coventry Hills branch in Calgary and the manager Amy Xing was the rudest manager that I have seen in my life at Royal bank. She have asian accent and was unable to explain the difference between two accounts and I asked if I can talk to another person and she said we don't have one and when I asked for manager's number, she said I am a manager but her card doesn't say that she is a manager. Finally I got manager number,but she made me change my banking to another bank.
S	SHAHED AHSAN on Google ★ ★ ★ ★ ★ I would not even give 0 star to this branch and it's staff. My God!! worst Customer Service ever I've seen. The branch manager is worst of all. Booked an appointment by calling the 1 800 number and went to the branch 10 minutes before the appointment. Waited 40 minutes, and at 4:30 a branch member comes and tells us they will be closed and the Customer Service booked the appointment with the wrong person. So we need to rebook. I thought they were open till 5:00! What a ridiculous attitude the Manager showed when I have requested for the service!!
P	Paulina H on Google ★ ★ ★ ★ ★ The teller I dealt with was friendly (only reason why I am not giving the location a 1 star) however I was not able to complete my banking request. The manager and teller claimed I had to take additional steps to complete a deposit. In addition, this is also a very busy location and has long wait times. The building itself looks unprofessional at the moment, although I’m not sure if they are in the middle of some remodelling. I went to another location and completed my deposit quickly and with no problem at all. I would strongly recommend not coming into this branch location. I know I will not be returning here.