Oxford Walk-In Clinic

The worse walk-in clinic I have gone!! I have a terrible experience here.The doctor is really rude and not professional. I don’t suggest you guys come here, especially students. You will be seen as a lier, not as a patient. When I was waiting inside the room I can hear the doctor query another student loudly and impatiently. When she came in my room, she said the same words to me. This makes me feel she has the stereotype to students. I will identify not come here ever!

"Rude behaviour will not be tolerated by physicians or staff", clearly reads a big printed sign on the wall as you walk into the clinic. My question is, why are the staff allowing themselves to behave in a manner they supposedly don't tolerate from clients. Excuse my explicit language, but the blond older woman administrator is an absolute piece of $h*t in how she treats every client I've witnessed. I hope she's given a talk on how to communicate with patients, firing her would be pretty good too though.

TL;DR - Please read and trust the reviews, don't make the same mistake I made by ignoring them! GO ELSEWHERE! DOCTORS ARE RUDE and UNPROFESSIONAL! I went to this clinic because I thought I and bronchitis and was coughing constantly and had no sleep. Waited 2 hours (whatever, it's first come first serve) but once I got to see the doctor, he was very rude and asked my what I wanted and what I was doing there for a cough. Explained my situation and after placing his stethoscope on my back for literally 3 seconds, he just said it was a cold and to get cough syrup and vitamins and to go home and get over it. That night I couldn't sleep due to my cough so I went to another doctor's office the next morning and they actually took the time to take care of me and diagnosed me with bronchitis (like I thought) and prescribed me with meds. If I could give 0 stars I would. Please don't waste your time here. Go elsewhere...

Worst walk in clinic I’ve ever been to in my entire life. Went in for bronchitis and tested negative for covid, but they wouldn’t take me because I had a cough. Like other viruses don’t exist? I then had to speak to the doctor on the phone who proceeded to tell me I didn’t have bronchitis and just had to “drink water”. Don’t get me started on the incredibly rude receptionist. How is someone that rude even allowed to have a job where the entire purpose is communicating with patients?? If you’re looking for a good clinic in London, go to Proudfoot. They actually helped me with my bronchitis and gave me antibiotics, the service was fast, and everyone was respectful and nice.

Went to get a TB test for my work, which as we know, the TB test must be read 48hrs after it's given. So I waited 4 hours, got the TB test injection, and left. Come to find out that the next 48 hours the clinic was closed, which reception failed to tell me. So that was a total waste of time and energy. I was not able to get the results read, and now I have to get re-tested all over again. Reception should have said "oh we will be closed during the time your test needs to be read, come back in a few days" instead of having me sit there for 4 hours and get injected for nothing. Also 4 hour wait ?! All walk-ins have a wait time, obviously. But come on, it's not an ER. 4 hours is excessive.

If I could give 0 starts I would. Receptionist was really nice. But the doctor I had was so horrible!!! My ear is killing me and I know I have an ear infection and she keeps saying I might have Covid and then she checks my ear after saying “ well I don’t think I’m going to find anything” , then says yes exactly what I thought nothing there then checks my throat and says oh yes your throat is a little bugged so I say okay so I just have to wait for the pain to go away, and she doesn’t even say anything swabs my throat and nearly sticks the thing in so hard I choke, and then says feel better. I WILL NEVER BE RETURNING. This doctor shouldn’t be practicing with that attitude and lack of compassion!!!! I am disgusted and disappointed! Thanks for nothing but wasting my time I’ll be going somewhere else with real doctors.

Wait was reasonable. However, I had to go to a walk in clinic for an admittedly odd event that occurred at my workplace. The doctor openly laughed and asked questions that I could not possibly answer. He then seemed to catch himself because he said he "was not laughing at" me but needed "some things to brighten " his day. Unprofessional. Laugh all you want after I go, but not in my face. So I was there for over an hour to be told I'm fine, which is far better than a round of rabies shots. I drive all the way across the city and receive a call from one of the women at reception. She says I neglected to sign the WSIB form and need to return to the clinic. Really? I was there in the waiting room for more than an hour and this couldn't have been checked while I was there? I have to think it's important enough to glance at. To top it off, you have to pay for parking. Glad my issue was not serious.

On Saturday, December 12, 2020 I was treated incredibly badly by an unprofessional receptionist (short stature with dyed/bleached/blonde hair, wearing a pink scrub top and an attitude) who's passive aggressive tactics for turning off and turning away clients at the door appointment or not defies belief. This occurred at the Oxford Walk-In-Clinic operating out of the Oxford Health Centre. Failing to return my ID at the door she took it as an offence when I informed her she could not keep it indefinitely (they were forcing clients to wait out in the building lobby where the clinic is located - not the clinic waiting room but outside the clinic itself in the host building's public elevator lobby). She then proceeded to threaten me with refusal of service when I informed her that it was not appropriate for her to keep my ID even if I had to wait to see the doctor. She was clearly not registering patients as they arrived but using their ID to form a cue at her desk or perhaps to enter their information when she got around to it but in either case she was not returning anyone's ID. A person's medical ID should be returned forthwith once the person has been identified and registration should follows immediately after. Medical ID is the property of the patient not the clinic or the registering intake staff and they must return it expeditiously and upon request regardless of whatever the clinic's private policy may be, and like any other form of ID such as a Visa Card or Driver's License would be. Withholding medical ID is inappropriate and illegal. She deliberately escalated a fairly straightforward matter into a dramatic affair because she did not want to accept her mistake. She kept returning to me waiting outside the clinic without my ID and kept asking me why precisely I needed my ID back attempting to goad me. Clearly accustomed to having her doctor wrapped around her little finger she then misrepresent me as a threatening person. Not being wrong to ask that my ID be returned I did not apologize, which brought out the worst in her. After keeping me waiting for 45 minutes and harrassing me several times over my request (unbelievable) she returned to me with a gleeful and triumphant smile on her face and told me I was being refused service because of "everything I had done and my attitude". It honestly felt like I was being discriminated against for being a person of colour by a white person ... it was that bad a treatment. A very unprofessional individual whom I understood to have overstepped her bounds. I would advice the doctor/s of this clinic to consider re-evaluating the level of professionalism being exercised by their staff and whether clients are in fact being represented impartially by the intake staff or if the doctors are being blindsided by a bias/slant placed on a client by self interested staff browbeating someone whom they dislike. This staff conduct is abusive, reprehensible, unprofessional and gross. There is a reason for having the lowest rating of any walk-in- clinic in the city. 2/5 stars is a reason for any responsible doctor to question and investigate from withing and with due diligence staff conduct in their establishment. The number of bad reviews over the past 4 years for this clinic is nothing short of astounding and it is astonishing given the details of how other patients describe their experience and the nature of how they were treated by staff at this establishment that they still have a license to operate and provide care for vulnerable patients. As a former first responder myself I would advice that anyone looking for a walk-in-clinic seriously consider going to a different establishment. You will not be treated professionally or respectfully at this clinic. You can in fact expect to be condescended to, insulted, bullied, intimidated and finally refused service by passive aggressive staff member/s who are unable to use professional decorum and civility. Shame on this establishment and its staff for such inconsistent and despicable conduct.