North Surrey Auto Mall

A good collection of dealership in one place. I would recommend visiting this place to buy a car. If you want to go for Toyota, meet Sami Khan. If you want to go for Hyundai, meet Ashton and if you want to go for Dodge, meet Taryn.

Bad roads at an auto mall… kinda weird. A little small as well Edit: Changed to 5 star; service is good and management is involved and cares about customer feedback.

Took my dad in to leave his truck there while he away. The service there is always great. They love when he comes in. He loves the place.

Went to Jim Pattison Toyota. Nice auto mall in surrey.

Hello, I am writing to express my extreme disappointment with customer service that we received today with the Jim Pattison autobody shop located in the North Surrey Automall. We were shown lack of respect of our time, lack of listening to the issue we were having, and overall intimidation and disrespect to us at customers. I have never felt so disvalued. I will ensure that I do not recommend this location to anyone and will leave my reviews accordingly. This was our first experience at this location and had came to repair our vehicle based upon an icbc recommendation. Today, when I arrived with my dad we were told our car is ready, given the key and we paid the $300 deductible (No one bothered to go over the repairs or show us the vehicle). Once my dad had driven away with the vehicle and I was entering my own vehicle I was approached by Grant and told I need to pay an additional $67 for the depreciation of tires. I repeatedly stated it was not my vehicle and my dad had driven away. Grant was very forceful and intimating stating that I had to pay and to get my dad to pay me back. After repeatedly stating I was not comfortable paying with my own money, I was intimidated into doing so. A respectful employee would have made a phone call to the actual customer and not demanded money from someone else. Upon inspection of the vehicle, we realized that the back bumper was not on properly. My sister called Grant and he said that was not their problem and ICBC didn’t say to fix that. He was very rude and abrupt on the phone and would not even listen to the issue. We had pictures of the vehicle at time of the accident and knew that the loose bumper was something that occurred at the body shop. I came back to the autobody shop and asked to speak to the manager. Harlan came and said ICBC did not tell us to fix anything. I showed him the picture on my Iphone of what we were referring to and he asked for the key, told us not to follow him and to remain in the lobby. We had no idea what was going on as he did not tell us what he was doing. We stood waiting for sometime with no communication. My dad is a heart patient and we were running late for his doctors appointment. At this time I asked someone to let us know where this manager went and were just informed he’d be back shortly. Harlan arrived with the car fixed and apologized stating that the loose bumper was an error on their part and they forgot to put it back on properly. I did let him know that Grant was extremely rude and Harlan should have let us know where he was going with our vehicle, instead of us leaving us waiting in the lobby. Overall, we are not happy with how we were treated as a customer. Grant has no right to demand money from friends/family of a customer as they are leaving the parking lot. It was his error in not informing us the correct payments. He also didn’t even take the time to listen or even look at the issue with the bumper. He is not someone that should be involved in customer service and I’m sure he’s been just as rude to other customers. We will definitely not be back and will let others know about this experience as well.

There is no parking anywhere except dealer. And if you want to see multiple brands for your car shopping. The dealer expect you to drive off their lot before you go to next one. The street parking is always occupied by the staff or mechanics of the car dealers. If the car dealer is no place to park, then don't expect you can find a space with in automall. And outside automall had pay parking 2 blocks away, good luck!

Very clean, nice place to go to. Staff is very helpful and friendly. Will continue to go there to have .y car serviced. They also have a hot chocolate latte machine yummy.

North Surrey Auto Mall sells and services Volkswagen, Volvo, Dodge, Toyota, Jeep, Chrysler, Hyundai, Ram vehicles. Its located in the Guildford area in north Surrey right off the Trans-Canada Highway #1 It's a nice and road loop good for a morning, lunch, holiday, summer and evening stroll with the dog and the kids while looking at new/used vehicles that has 4 wheels, windshield, cup holder and a spoiler There's a nice view of the sky in some parts of this area.. can't wait to come back in 10 years