Mountain Warehouse
4.2/5
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based on 8 reviews
Contact Mountain Warehouse
| Address : | 435 Stone Rd W, Guelph, ON N1G 2X6, Canada |
| Phone : | π +987 |
| Website : | https://www.mountainwarehouse.com/ca/stores/guelph---stone-road-mall/ |
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| City : | G |
| Description : | Independent, family-owned outdoor specialist selling adventure clothing, equipment & footwear. |
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Niroshan Udith Bandara on Google
β β β β β Prices are reasonable and have good discounts for their loyalty card. Service is good.
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Walsh AJ on Google
β β β β β The staff here are amazing!! What fantastic customer service. Always a pleasure to shop here!
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Dianna Nichol on Google
β β β β β Love Mountain warehouse in Stone Rd Mall in Guelph. Staff is always super friendly and helpful. Great shopping experience as always!!
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Sukh Dhillon on Google
β β β β β Just ordered first pair of shoes. Good shoes and jackets at affordable price. Staff is very nice and always ready to help.
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Alex on Google
β β β β β Great staff and really neat products. Only reason that its not a 5 star is that some products seem a bit over priced for the quality provided. But love coming here.
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Brooklyn Barber on Google
β β β β β Incredibly helpful staff and great sales on outdoor equipment. I needed an 80L pack for a trip to the Yukon and the staff helped me pick out a bag that had all the featured I needed and was well within my price range. When I got up to the counter and scanned the bag, it was 30$ cheaper than what was on the tag! I also bought a great rain shell for about 70% off the regular price, and it's the best raincoat I've ever owned. I prefer to shop here over other outdoor stores like MEC and Atmosphere due to the great sales, friendly employees and quality items.
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εεεΎ on Google
β β β β β I always find what I want in this store.
Excellent place to look for outdoors active outfits.
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Darcy Maude on Google
β β β β β I purchased a raincoat for a 6 month backpacking trip to Mexico. Wore the item maybe 5 times and the Velcro closures began to peel away. As I didnβt have the receipt and the item has Mountain Warehouse stamped on it I assumed an exchange would happen.
The manager was helpful and found me a replacement raincoat in a different colour which I was fine with. I was impressed that the company stands behind their products. Walking to the cash register everything changed. The manager turned to me and said I hope you have your receipt? I did not as it was over 6 months ago. I was asked for an email receipt which I also did not have. Well then we wonβt be able to exchange your item! Apparently I needed proof that my purchase wasnβt over a year ago. Soooooβ¦.
no, there is no one I can talk to above the manager. The helpful atmosphere changed abruptly.
I was given a UK phone number and told to call them. After sending photos and explaining the problem I can NOW go and exchange the item, well hopefully,
Poor customer service.
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