Laco Sac

Name: Laco Sac
Address: 220 Yonge St, Toronto, ON M5B 2H1, Canada, B, Canada

3.4/5 ★ based on 8 reviews

Contact Laco Sac

Address :	220 Yonge St, Toronto, ON M5B 2H1, Canada
Phone :	📞 +8
Website :	https://www.lacosac.ca/
Categories :	Luggage store ,
City :	B

220 Yonge St, Toronto, ON M5B 2H1, Canada

Best Luggage store in Canada

N	Nina Nadazdin on Google ★ ★ ★ ★ ★ I have purchased many products from this store, and I keep on coming back. The service is super awesome... my questions are always met with incredible patience and clearly years of experience. Independent stores are my favourite place to shop and support, I have recommended this store often and will continue to do so.
K	Kelly Fitzgerald on Google ★ ★ ★ ★ ★ I am absolutely disgusted by the attitude of the person working in this shop today. I assume the man was the owner. I travelled into the city today to purchase a particular suitcase that I had spotted in this store the previous week. The man stood behind the desk and I asked him the weight of the actual bag as I could not find it on the tag. (My limit is 23kg on the plane so I did not want a bag that weighs 5 or 6 kg ) he did not come out from behind the desk to help, he first ignored me when I asked him the weight so I had to repeat myself. When he did decide to answer his words were "there is stuff in that bag how do I know the weight of it" so I said to him it usually says on the tag that's what I'm asking. He ignored me and spoke a few rude words. Didn't once come over to ask what kind of bag i was looking for or to suggest something a little lighter. I can't not get over the rudeness of this man. Don't work in customer service if you don't want to help people. He lost a sale of 180 dollars. I'm still in shock at his manner! Please do not waste your time or money in a shop like this
E	Edda Caglayan on Google ★ ★ ★ ★ ★ A pleasant and amazing experience I bought a carry-on spinner which unfortunately developed a problem on its maiden voyage. When I contacted the customer service, I was amazed about the prompt response. All subsequent e-mails were practically answered within 2 hours by Mark and The Laco Sac Team. I was told the warranty would cover zippers, handles, wheels etc. and to bring the case back to the store for repair or replacement, which I did on Tuesday and on Friday, a new, replacement case was waiting for me in the store! Wow! This service was beyond my expectations!!! Edda Caglayan
S	Sevag Chaks on Google ★ ★ ★ ★ ★ I went here to buy a Carry on luggage. The person inside helped us find a suitable one. He was very helpful and attentive and informed me that different airlines have different requirements for carry ons. The location is very nice and the atmosphere inside is nice too. The selection of stuff for travel there is sooo plentiful. I also bought a really nice leather bag for my laptop and work stuff. The store is roomy and the prices are quite inexpensive. I used the carry on for my trip to Calgary and it was perfect. If you want to buy stuff for a trip or need a knapsack for school, this is the place to go. Will definitely shop here again.
T	Tamar Krikorian on Google ★ ★ ★ ★ ★ If you're looking for beautiful leather briefcases and evening purses at decent prices, this is the store for you. I've shopped at both Fairview mall and Eaton Centre locations and they both have the best selection in the mall, by far. Their prices are great, but when they have sales, they are unbeatable. The staff at both locations I shopped at were very friendly and knowledgeable. I had many questions and specific requirements, and they were able to help me decide on the best one for me. I'm a return customer... friendly service goes a long way!!!
D	Dominique Mathers on Google ★ ★ ★ ★ ★ I've bought several pieces of luggage at this location over the last several years. The staff are always friendly and knowledgeable and willing to help. I just recently thought I would try Amazon to make life easier for myself and was very disappointed in what I bought. I made an emergency pre trip visit to this location and had my third great experience. I highly recommend this store for its great selection but even more so for the terrific staff.
C	Caring Canine on Google ★ ★ ★ ★ ★ No wonder this store has 1.5 stars on Yelp. I called to ask about a Samsonite carry-on. The sales lady was very rude and just simply told me there was no such sizes etc. But I explained to her that I got the sizes from Samsonite official website. Then she put me on hold to check, and later came back to say the measurement difference must be due to measuring with wheels or without wheels. (If she were knowledgeable, she could have told me this from the beginning instead of telling me that the sizes I asked for did not exist.) When I asked about the prices, she told me the carry on was on sale at the store for $199. I was a bit shocked at the price differences, and mentioned that Samsonite had it on sale for $159. (That is a $40 difference for a $159 suitcase.) Then she got upset, and said why I called her instead of just getting it at Samsonite? She said why I was wasting her time. Wow! Wow! (Well, I called because Samsonite has no stores near me, but this store is listed as one of the authorized retailers on Samsonite website. If you don't want people to call, why don't you ask Samsonite to take you off its listing as an authorized dealer? So everyone who visits or calls your store must make a purchase immediately; otherwise, he is wasting your time? Wow!)
T	Talia K on Google ★ ★ ★ ★ ★ I’ve never had a sales rep look at me as crazy as the one I met yesterday. Like I had personally insulted her just by walking in! I think she was mad she had to put her mask on as I was walking in (which is how I saw her make this face ☹️ and glare). She did offer to help but that doesn’t really matter if you look and sound like you want me to leave. I still said thank you after I left and all I got back was an “Mm.”