Mucho

2.8/5 β˜… based on 8 reviews

Contact Mucho

Address :

220 Yonge St, Toronto, ON M5B 2H1, Canada

Phone : πŸ“ž +7
Website : https://muchoburrito.com/
Categories :
City : B
Description : Contemporary, counter-serve Mexican hub for made-to-order burritos, bowls, tacos & salads.

220 Yonge St, Toronto, ON M5B 2H1, Canada
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namjoon Kim on Google

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WORST PLACE EVER! THE STAFF ARE HORRIBLE AND THEY DO NOT KNOW HOW TO ISSUE A REFUND!!! The worker charged me more for my order (she charged me for meats, when I never ordered any!!). Upon realization she told me she would refund me, however she charged me again TWICE!!! Once I told her she charged me again, she refused to listen and cooperate. I have bank statements to prove that I am right, however she yelled at me and saying she already refunded me. Instead of investigating this issue, she ignored my bank statements (which are liable). This place needs better customer service and help from the owner's , as they are never present or readily available on the phone to communicate to the manager and staff, to issue and property take care of this situation. MUST BE FIXED ASAP! I TRIED CALLING CORPORATE, HOWEVER THEY ARE A MISDIRECT!!! AND WHEN I TRIED FILLING A CUSTOMER REVIEW, IT WOULD NOT PROCESS! WORST PLACE EVER!
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Anjana Rai on Google

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Very poor customer service, I believe the girl with a black T-Shirt was yelling at other servers in front of the customers for no reason. We were like what...!!!!! She needs to learn some professional etiquette. I took a burrito but it was not wrapped properly, the steak was contaminated and smelly, they didn't have mango salsa, and servers were unsure about how much quantity of toppings to add to the burrito, seems like the management of this store is illiterate regarding customer service. I took a bite and threw that burrito, had to get another meal at the same time from another place. Go to other places, Mucho Burrito is a great restaurant but this particular place is a waste of money I believe. At least, learn to wrap a burrito before you run a Mexican Restaurant.
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Dalton Anderson on Google

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I like Mucho Burrito in general, and have had good experiences at other locations. However, this locations seems a bit poorly managed, staffed, and trained. >20 minutes in line without being acknowledged. No wonder this restaurant gets less traffic than adjacent places in the food court.
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Sargun Kaur on Google

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I love mucho burrito. But the Eaton Center location is just horrible. They had only 2 sauces. The proportion of rice was just too much. I got a chicken bowl and it was mostly rice. Even tho I asked for extra sauce, it was super dry. When I asked them to heat it a little I got a reply that it’s already hot still when I ate it 2 min later, it was ice cold. They didn’t even know how to scan a mucho burrito loyalty card. Why are you working???
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Carlos Lemus on Google

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My rating is only about the food itself: I ordered a burrito bowl which was more of a bowl of rice with no toppings on it. Got a combo with a cookie and drink and with tax came to ~$18 which is a little overpriced in my opinion. The photo shown is after I ate mostly forkfuls of rice.
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Manan Kosambia on Google

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Not at all satisfied with the service. The server had no idea about the meal combo offer. I had to explain her regarding the combo meal. She was charging extra money for everything. She did not place any cutlery with bowl. How am I supposed to eat that.? With hands.?? ? are we supposed to specify them all the time to put fork and spoons.?? Also she did not place the bowl properly in the bag. All my food inside started leaking from one side. See the pic.
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Mike Parera on Google

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Perfect place for delicious burrito and other items, specially Store Manager Jyoti is just fabulous. The way she serve the customers are best. Last time I order around 5 burritos with so much details in each of them, but She made all burritos very easily with proper care. She also communicated with me in between while my orders were in process so time can easily pass. Must recommend to my friends, whenever anyone wants to have burrito, just come to this location for wonderful experience.
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Jasmeet Singh on Google

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Great food here. We order from here quite frequently, and the food is amazing. Their steak and chicken burritos are always made so well. The meat has an incredible taste, seasoned and cooked perfectly. The nachos are always really good to. The toppings are fresh and they are never to soggy. We love coming here for Mexican cuisine. Keep up the great work!

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