Kate Spade
3.3/5
★
based on 8 reviews
Contact Kate Spade
| Address : | 701 West Georgia Street Address4, Vancouver, BC V7Y 1G5, Canada |
| Phone : | 📞 +999 |
| Website : | https://www.katespade.com/stores/ca/bc/vancouver/701-west-georgia-street%3Futm_medium%3Dorganic%26utm_source%3Dgoogle%26utm_campaign%3Dstores |
| Categories : | |
| City : | Y |
| Description : | Namesake retailer showcasing the designer's chic, upbeat handbags, womenswear & accessories. |
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Fay. H. on Google
★ ★ ★ ★ ★ Sale Associates did not greet or offer to help even though I was walking around and looking at purses for more than 5 mins. Very unwelcoming.
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Scarlett Brice-adams on Google
★ ★ ★ ★ ★ One of the staff told me an item was on sale so I proceeded to buy it. The woman at the till said it was not on sale and the original woman helping then called me a liar and embarrassed me in the store. Safe to say I will not be returning.
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Kei on Google
★ ★ ★ ★ ★ Kate Spade website do not have Canadian inventory tracking option so I called this location to see if a watch is available. Very nice lady picked up and but I was informed that they cannot look up items by SKUs (what?), I have to explain to her what the watch look like instead. (what?) After a minute or so she hung up on me, most likely an accident but poor experience nevertheless.
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Grace Xu on Google
★ ★ ★ ★ ★ I went in twice, the first time was very pleasant. I got greeted and helped, I was very happy when I left. I went in the 2nd time, looking at something that caught my eyes, a sale associate who came across very condescending and rude, said to me in a very condescending way like are you gonna try it on? Meaning if I didn’t, then don’t touch it? She made me feel very uncomfortable and not at ease when I looked around. I found another lady to help me because I did want to try it on and purchased it in the end. The 2nd lady was new and she was lack of information, but at least she was helpful, respectful and attentive to customers.
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Maryam Bavand on Google
★ ★ ★ ★ ★ This review is for Kate Spade Canada and is not specific to this store.
Unfortunately the Canadian stores do not hold the full inventory for shoes and heels and it is very frustrating. You see something online and you go in person to try it on, and there is literally only a few random styles available in stores which are not so exciting either. I always end up leaving their stores with disappointments.
I wish they would bring in more inventory in Canada from their shoes and heels collection.
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Sarah Stevenson on Google
★ ★ ★ ★ ★ I adore Kate Spade products, but this store's associates have no clue about customer service! I was one of two shoppers in the store and not one of the four associates greeted me, nor did they acknowledge me in any way. I walked all the way through the store, stopped to look at product, and stayed in the store for a full 5 minutes... Nothing... All while they were folding (scarves?), or chatting with each other at the register... Wow, I won't be back...
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Agnes Kocylowska on Google
★ ★ ★ ★ ★ Yikes! If you value customer service do not go to this location. We we exchanging a gift that was purchased on a sale day were the whole store was 50% off. Today there was also a sale but the bag my daughter wanted to exchange for was not on sale. We asked the manager if she would honor the 50% off from when we purchased the bag, no, she wouldn't even give 20% off. She rather gives us our money back then keep our sale. After I commented that the customer service was not very good the staff member said "that's just retail" Wow, how rude and uneducated especially for one who works in retail. Perhaps you should work for the government.
Customer service or bust lady!
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Himawari Goma on Google
★ ★ ★ ★ ★ Better to buy online because sale person won't care you much they just focus on them cellphone and chating each other ,anyway its good for window shopping
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