HAVEN

Oh Haven...where to begin... They started their online sale and I bought two things online and had it ship to the store. It said 2-5 business days on their website. However, that is not the case. I kept calling them and they said that one item was already available for pickup and the other item was in transit from their Vancouver store and the employee said it will be there by the end of the week and that I will be emailed once my other part of order will arrive. So I decided to wait so I can pickup both items. The end of the week arrives and I called them again since I did not get an email. The employee yet again told me that the item is still in transit from Vancouver and will probably arrive on Monday. So I called on Monday, and the employee said it was strange that my order has not arrived and will double check. Later in the day, I received an email that item in my order was cancelled and I will get a refund. No explanation whatsoever. I guess the item just magically disappeared in transit from Vancouver. They refunded me the amount without tax so I went to the store the next day to pick up my other item. I asked about the refund amount and they acknowledged the difference and refunded the difference. I asked them about the other item and what happened to it but the employee did not really say anything about it. They did not even apologize or give the customer some other incentive to make up for the error. This is a store that sells premium streetwear items and they do not even answer a customer's question transparently. Highly disappointed with the overall experience with my online purchase and pickup in store option. Overall, the interior is nice but I find the store location out of place. The shoes on the floor....have to bend down to look at every single one...yep.

This is a great place to buy hard-to-find Japanese clothing in Toronto (or Canada). I bought a pair of sweatpants here and they are the best sweatpants I have ever owned!

HAVEN is one of my favourite stores with a relaxed environment and friendly staff. I have ordered several items online from them, as well as had purchased items in-person and all transaction had gone smoothly. Shipping is quite quick and everything is safely packaged and arrives sealed! Occasionally, they offer sales and free shipping which is also a big plus. All in all, I’d highly recommend stopping by and shopping at HAVEN.

You can find cav empt here, also excellent service

Their online shopping experience is really terrible at this day and age. No refund; exchange is extremely difficult. You have to pay everything for the shipping to Vancouver even though they have a physical location right here in Toronto. Stuff are priced higher than other places. If you can buy elsewhere, avoid buying here.

If u wanna line up for some hot sneakers, go livestock, they will let u try them on to check if u got the right size before u purchase em. at haven? U dream it. They will yelling to u and rushing u out after u lined outside for 4 hours.

Love the store ?. Good selection . You can actually buy bape here

Haven told their customers that Nike delayed the Sacai Vaporwaffle drop to a later date. But they ended up dropping anyway. Catering to bots and resellers. My husband and I will be reporting this to Nike Canada.