Geek Squad - Edmonton
2/5
★
based on 8 reviews
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Contact Geek Squad
| Address : | 9931 19 Ave NW, Edmonton, AB T6N 1M4, Canada |
| Phone : | 📞 +8778 |
| Postal code : | 6 |
| Website : | https://stores.bestbuy.ca/en-ca/ab/edmonton/9931-19-ave-nw/geek-squad |
| Categories : | |
| City : | N |
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Irfan Siddiqui on Google
★ ★ ★ ★ ★ Got my range fixed by one of the technicians send by Geek Squad. Very professional and knowledgeable showed up on time and didn't take much time to fix it. Also the appointment booking was a breeze, got two calls and everything was fixed.
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Jason MacDonald on Google
★ ★ ★ ★ ★ Called to cancel my $20 per month membership with Geek Squad as I was not using the service and the agent refused to cancel the membership
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Kathryn Calabia on Google
★ ★ ★ ★ ★ This is just so stupid. I had my macbook setup by them and it took them more almost 2 days to do it. And now when i got my pc they've put a password in it and didnt even bother to tell me the password. Isn't that just dumb? So now i tried to contact the main office they answered and just sent me to another automated voicemail and hung up. Please if ever you're thinking of getting this. Just save your money.
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A.A Renovation on Google
★ ★ ★ ★ ★ I paid my protection plan for almost 2 years and when my phone needs repair, it’s so hassle to claim. If I have replacement still I need to pay a couple hundred plus tax. The associate who answered my call is not friendly, cannot explain the policy clearly and so poor in customer service. So disappointed !
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Roselle Quinquito on Google
★ ★ ★ ★ ★ Good luck making a warranty claim. After being turned away from a Best Buy store and told to call Geek Squad directly to make a claim, and numerous back and forth communication both over the phone and using their chat function, I still don't have the shipping labels required to send out the defective device so that they can take 2-3 weeks to process and give me the credit. Can't bring it in store either since apparently there are different types of warranty's and no one told me that I would have to go through this very tedious process of making a claim with the one I purchased. Even after what feels like my 50th contact with Geek Squad I still don't have a shipping label and I have to wait another 2 days for them to refile the claim.
I suggest just avoiding Best Buy all together and taking your business elsewhere.
Try Memory Express, their staff seem a lot more knowledgeable. Never had to make a warranty clam through them but I doubt their process is this frustrating.
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Maria King on Google
★ ★ ★ ★ ★ My husband put on geek squad protection on his new phone best buy let him know to he could cancel it at any time. I called and used there call back option and received a call back a day latter I talked to someone and they said no has to be canceled the day of the contract goes into effect. I called back the day they suggested and they said hold time was 7 minutes. I sat on on hold for 45 minutes and was hung up on.
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Aamir Baig Mughal on Google
★ ★ ★ ★ ★ I gave a system for repair. they upgraded the Hard drive but did not install the required drives for the camera. when i went back to them they are asking for more money. Absurd services and ridiculous explanations. Now they are asking me to take up a membership for 140 for year to rectify the problem they created. These guys are total failure and it is no wonder with the type of services they are shutting down one branch after another.
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Satnam Dhaliwal on Google
★ ★ ★ ★ ★ The worst services ever..when they sell you the product their policies are in your favor and when you put a claim on the items they will send you a long disclosure which states that we were fools buying that warranty..geek squad never comes in person to have a look at the damage.They harass you by just using the disclosure as their weapon.
Please have some ethics geek squad..
You guys are snatching our hard earned money.
I am highly disappointed by the best buy and their geek squad.
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