Jenny Craig Weight Loss Center

Haven't gone!!

Horrible experience. They make you feel bad instead of motivating you.

Few years ago a consultant was suggested that for just over $200 I could become a 'lifetime member', that would allow me to purchase any meals, any time and any quantity. Since I could see myself retiring not long after that, I took the offer and paid for it. I retired about two years ago and, due to limited income, started having gaps between visits assuming I was protected for 'life'. Few months ago I phoned for appointment. I was shocked to hear 'Since you haven't been here for a while, you must pay $68 to continue the membership'. The 'lifetime' membership was irrelevant now!!!! I called their headquarters in California and wanted to talk to some to get their opinion. They asked me to email the concern which would be forwarded to the proper person. I did exactly that in early March, 2020. I followed up with an email on Mar 21, 2020, and YET TO HEAR FROM THEM. No doubt that their plan is good and has always worked for me. But I refuse to be scammed. I always say: Corporate America will listen to only two things: Lawsuits and Loss of profit.

This is an unsolicited review from my own personal experience. Top notch service at this location. The staff are welcoming, respectful and accommodating. My consultant Alaina has been very supportive and empathic. I have managed to drop down 18 pounds in less than 2 months. Many of my friends are looking into visiting this location after hearing my positive experience.

Lost 1lb in first week, hope for better results in the 2 nd week. Not real crazy about the food and it's expensive. Almost 200$ a week. This better work ?

I have never experienced a worst customer service than this location, I am going to put all their service issues aside and focus on the very last one that caused me to withdraw from the program as of this week. On Saturday Sep 29th I went for my weigh in and to pick up my food for week 3 (my 7th week). I mentioned to the girl that was packing my food that it seemed very similar to last week’s food, but she ignored my remark. Sunday morning (the start of the new week menu) I go to the freezer to get my food and noticed that the items I paid for were not on my menu, and upon checking the item; the consultant (Kalina) and the girl that packed my food had given me week 2 food again. They are usually closed on Sundays’ thus; on Monday morning Sep 30 at 8 am I contacted the Centre and I mentioned the error to them, I also stated that I was given the wrong burger as well rather than what was on week 2’s menu ( the wrong week). The consultant (Kalina) I spoke to said that she could prepare my week 3 for me and I could go pick it up later in the evening after work. I offered to bring back the incorrect items and asked her to put a note on file so I wouldn’t be charged a second time, and mentioned that I will need food for only Tuesday – Saturday as I already used week 2 menu for Sun/Mon. The consultant responded “ No, you can’t be getting food for free”, I explained to her this this error was not mine, and asked why/ how was I supposed to be paying for both menus? I was willing to bring the food back. The consultant put me on hold and called her “acting manager”; Jess. Jess came to the phone and said “Ya we made an error and gave you the wrong food, but once the food leaves the centre we can not accept it back, you are more than welcome to come back today and purchase the new menu or eat the menu you have. The best I can do is give you 10% off your next order” ( By the way, when I am paying $170- $180/ Week, 10% is an insult ). The Jenny Craig employee and manager should have owned up to their mistake and offered the new week menu at no cost to the client (me), end of discussion; that is the ideal customer service. I was willing to take 5 days food for the remaining days rather than 7 , but they have no idea what customer service is, they do not care for their clients. This was not the 1st incident at the Center within the past 7 weeks where I received terrible customer service and disrespect at this location, however, this was the worst of all. I have contacted the corporate level and they submitted the info to the franchise as of yesterday ( Monday Sep 30) but I have not been contacted by the franchise yet. I submitted a request to not be contacted by Jess during my interaction with this location moving forward. ***** UPDATED ***** The VP, Director of operations at Jenny Alberta got intouch with me on Oct 04th. She was professional and wanted to resolve the issue. I was offered a week replacement at no cost to me, and options if I needed to change my consultation location. Thank you.