Champs Sports
3.7/5
★
based on 8 reviews
Contact Champs Sports
| Address : | Mailbox 183, 3401 Dufferin St Unit 325, Toronto, ON M6A 2T9, Canada |
| Phone : | 📞 +789 |
| Website : | https://stores.champssports.ca/ca/on/toronto/3401-dufferin-street |
| Categories : | |
| City : | A |
| Description : | Chain featuring a wide range of brand-name athletic footwear, clothing, hats & more. |
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Michael Bushey on Google
★ ★ ★ ★ ★ I had such a positive experience at the Champs in the Yorkdale Mall. I asked to speak to the manager (Peter) as I wasn't getting anywhere with the employees over a return that I had to make. Peter listened to the rationale behind the return and he totally took care of his customer. He was really easy to talk to and was very pleasant in his approach. I will certainly continue shopping at that location.
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Laurice Macalino on Google
★ ★ ★ ★ ★ This Champs has horrible customer service skills. Their manager Kevin has no floor leading presence and allows their employees to check their personal phones for Instagram, while processing a return with the customer at the register. I was quite disappointed that I wasn’t even greeted or pleasantly spoken to during the entire duration of my 15 minute wasted break time visit. There was no direction or managing of the bottle necking at the cash register. There were maybe 6 employees dilly dallying on the floor, not even attempting to look busy- while the employees at the cash register had no urgency and looked lifeless. I will never shop at this location again. This is definitely a place where young people work just to make pocket money or take advantage of the employee discount, and not at all a place to grow and learn from.
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Maez Dungca on Google
★ ★ ★ ★ ★ 5 Star for the saleslady Joy she is very helpful and patient with us. Monica was seems upset all the time :) She’s very pretty but I think she needs to smile more.
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Nutty4nsx on Google
★ ★ ★ ★ ★ Went to this store because of not so good service elsewhere and got the same, no associate cared to ask me if I wanted something!
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Hriman Aneja on Google
★ ★ ★ ★ ★ Pretty good service employees know their shoes and are very nice. I get a lot of my shoes from there.best shoe place
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Sharugan The Gamer on Google
★ ★ ★ ★ ★ Amazing customer service with Champs Yorkdale. The employees here actually knew the materials of a shoe and how the materials affect how you walk/run/step. ( I would of added your name here but I forgot it. Sorry! ) After trying on a couple of shoes, I went with the Nike React Infinity Run Flyknit 2. I bought these shoes months ago and I haven't stopped running in them! I have so many shoes to choose from but I chose the Nike React Infinity Run Flyknit 2 that I purchased here at Champs Yorkdale!
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Sem Mich on Google
★ ★ ★ ★ ★ Worst customer service I have ever received in my whole life. No one greeted me, asked if I needed help, they all just stared at me while they were on their phones and gossiping to one another. I decided to ask this black girl with a slicked back hairdo who was on her phone for some reason who was working on Thursday, March 24, 2022 in the afternoon around 12-2 for my size in a specific shoe I saw which I thought was a women’s shoe since the display shoe was a women’s 8.5 but the girl rolled her eyes when I started talking to her, looked me up and down and said “thats not even a womens shoe? thats a kids shoe” with an extremely disgusting tone and attitude as if I was supposed to know that. How was I supposed to know? Do they not train the employees to have basic customer service and were they not raised with the BASIC manners you should have when you speak to another person. Like why the attitude? I was planning on buying a few pairs of shoes but the attitude just totally turned me off so I decided to go to the Nike yd store where I received better customer service. I’m not being asked to be treated like a princess or anything because I don’t care about that when i’m spending my money, I would like to spend it somewhere I am respected and not treated like a piece of garbage. I will never go to the Champs yd store again. They are just weird…
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GURVIR GREWAL on Google
★ ★ ★ ★ ★ Horrible costumer service. Went into the store looking to buy a few items for my self. As I need help for sizing and taking stuff down from higher up no one came to ask if we needed assistance or if we are finding anything we need. All of the employees working on Monday, January 24th, 2022 at 2pm completely ignored my self and the other potential paying customers.
Pure lack of communication with customers and need to be retrained on how to greet and speak with customers. Very disappointing coming from this Champs location would have expected better for being in such a high end mall
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