Browns - Calgary

Liang, the assistant manager, gave me excellent service this week when I needed new shoes for work. His sales and customer interaction abilities were perfect and I was very satisfied. I will definitely be back.

I was promptly helped when visiting the store and staff were able to order in a specific size for me. They called a few business days later as promised and I went in to try them on. I ended up trying on a different pair of Brown's own brand of boots for comparison and liked the looked better; however, I wanted a size up and they were out. After returning the previously ordered pair and paying for the new ones, the staff happily ordered in my size and desired color. I was called a few days later and returned for my new boots. I dealt with different staff each time and everyone was courteous and helpful and I am happy with my purchase of Brown's boots months later.

Came in just a couple hours ago with my bf. We weren’t even planning to buy just look but the sales associates were so sweet. The manager though not so much. While the associates were on the floor servicing us she was just behind the til looking not so in a good mood. (Older blonde lady) We were explained by her as well as the other associates any shoes marked with an E are exempt from the current buy one get one 25% off sale. We ended up with one male sneaker one regular price sandal and one woman’s sandal (not marked with an E). I had no intention to buy anything as we were there mostly for him. But since we got a small discount why not. I looked around for some sandals and finally found one. Checked the bottom and it had no E. while paying were told it’s actually not included and so I asked why since it wasn’t marked they should honour it or at least be somewhat apologetic. 25% is not a lot considering we were buying two other pairs one regular price as well. The associate looked understanding but the manager herself rolled her eyes as we told them we’ll just leave. The manager didn’t even explain or speak to our faces she whispered to the associate her responses then ran away. Why not just be apologetic and explain in a professional way to us yourself as a leader ? A manager? As a former retail manager I found that very unprofessional. At any store I’ve worked at retail is detail. It is your job as a manager to make sure your store is faced and tagged accordingly and if there is a mistake, you honour it. Doesn’t matter who did it wrong or forgot to tag it. At the end of the day the manager takes the hit, that’s your store. Head office should really consider refreshing your store managers professionalism. So not only have you just reduced your conversion rate but you also wasted your associates time lost a sale and turned us off from ever going to that specific location. Especially with E-Comm coming along brix and mortar stores should be OVERLY nice and empathetic or else why walk into a store at all? I’d rather just stay home and order to avoid such interactions. Shout outs to the girls on the floor dealing with her I’m sure she’s awful to them too. I could feel her eyes burning their skulls.

I came in to browse even after a staff member at another location told me that no store had the boots I wanted in my size. But you had them! And you even polished them up for me so they looked extra nice. I have other boots from here and the quality is very good at a reasonable price. Real leather and nade well.

A lot of the shoe selection had broken straps and segments, and they were pretty grubby and dirty. It was hard to get a grasp of what was nice when the display items aren't kept clean.

I first want to start this review with: Julian, the manager at this Browns branch, provided us with a terrible experience regarding customer service. I typically buy shoes from this location for my daughter and wife. However, today I had the most annoying experience ever with their service team on returning two pairs of Hunter boots (one for my wife and one for my daughter) with my wife. First pair of boots we returned were my wife’s. The service team looked at her with attitude and judgement as if she was doing something wrong by returning the boots. That return went through with no technology issues as the original transaction was with a physical credit card. The second return was for my daughters (different receipt and paid with Apple Pay), and here was the painful part. As Apple Pay (tap via iPhone) is still new to business pay and inventory systems, credit cards do not transmit their card numbers anymore to prevent 3rd party signal systems from stealing the credit data. This led to the receipt credit card number not matching my wife’s credit card number when trying to return my daughters boots. The service team and manager, Julian, were freaking awful in this situation. They kept telling my wife that the receipt did not match the credit card, and policy does not allow a return when that occurs. But my wife had the receipt, showed her online bank statement to them for proof of purchase. And still push back from the service team to return the boots. I get it, it’s policy. However, my wife had already returned her own pair of boots minutes before returning these boots. And now they wouldn’t return the second pair. Just kept giving the same terrible response that they can’t return the boots. We had to call corporate office and tell them how ridiculous the scenario was and how their store would not return our shoes. In the end, corporate called the store manager, Julian and told him to return the shoes. He did so quietly and bitterly, I could tell. So, how about trying this next time for service, since you are in the service industry. You call your corporate office, you figure out what the issue is, then you resolve the problem. It kills me that the service industry is so poorly trained nowadays, and offers such pathetic service. I’ll go take our money and go buy shoes from Nordstrom going forward.

Great experience tonight at Browns in Market Mall. The service was phenomenal. A few staff worked together (like a team) to set us up with the perfect pair of shoes for an interview. Chosen to match well with the shirt and tie. Very friendly and attentive. A shout out to staff Jessica B for being so patient, helpful, and knowledgeable. Experience was great and I'll be back for sure. 5 star experience!!!!!!

I went January 16th to compare sizes in a pair of boots my husband bought me for Christmas and just ask a couple questions about the fit of my boots, breaking them in, etc. I was helped by Tracy. She was fantastic. She went above and beyond to make sure I got the best fitting boots, getting a different size, insoles, and even showed me a trick to help stretch out the part that was bugging me. She was knowledgeable, patient, and kind, and made sure I left feeling happy and confident with my boots. There were two other very helpful ladies that came over to offer their experiences with these boots, and were also very knowledgeable. There is something to be said about staff that offer you excellent service, even though you have already made your purchase. I would come back based on this service alone. Thank you Tracy and team!