Journeys - Calgary
3.6/5
★
based on 8 reviews
About Journeys
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Contact Journeys
| Address : | 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada |
| Phone : | 📞 +88 |
| Postal code : | 3 |
| Website : | https://www.journeys.ca/store/journeys-market-mall |
| Categories : | |
| City : | A |
| Description : | Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories. |
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Dustin Farron on Google
★ ★ ★ ★ ★ Amazing service! Went in to return a pair of shoes that didnt fit me and had no issues whatsoever
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SpontaneousSp00ns on Google
★ ★ ★ ★ ★ There service is very fast and they have amazing shoes. They have many sales and the price is great!!!
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Hannah S on Google
★ ★ ★ ★ ★ Girl tied her shoe right beside and ignored us. We were about to buy a pair of shoes but left empty handed. Usually people at journeys bombard you with hellos. I was very upset.
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Joyce Fredlund on Google
★ ★ ★ ★ ★ It was just after Christmas to exchange a gift. They did not have my size in a color I wanted so had to have therm send it by mail. The size I received as a gift wasn't quite big enough so had to get a bigger size. It was quite busy with it being after Christmas but not on Boxing Day. I didn't have a chance to look around as we had other things to do. It was a bit crowded which made it difficult to dodge around people and the staff were all busy with customers but managed to deal with more than one customer at a time and still managed to keep them straight.
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Lesley Herd on Google
★ ★ ★ ★ ★ I have always been impressed with this place and my most recent experience was amazing. I bought a pair of Bull Boxer boots less than 2 months ago and the heel started splitting and the soles started to come off. I brought them back to the store not even expecting them to do anything because I had them for a couple of months already but the manager gave me a brand new pair which went above and beyond average customer service :) I didn't even have the receipt and I told them that I knew their hands were tied but I just wanted them to know it wasn't a good product. You guys are amazing! Have been and will always be a customer.
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Crystal G on Google
★ ★ ★ ★ ★ I recently made one purchase at this store on June 6, 2020. They charged my credit card twice, but my receipt had only one charge. Thankfully I check my credit card statements frequently. If I didn't, I would never know that Journeys stole 136.49 from me. When I called them about this, they said it's because they got a new register.... They told me it would take 5 days to get my money returned to my card. I still haven't seen anything and that was 7 days ago. I have now had to deal with my credit card company. If you shop here, double check your credit cards!!!!!!!
Update - This company is refusing to give me the money back that they stole. It's been 2 weeks of dealing with Journeys. Having their agents end chats online to phone agents transferring me to offices that are closed and emails coming back to me saying they didn't charge me twice, even when I have sent them screenshots of exactly that. Don't shop here. This has been an absolute pain. They are no help. The issue has been taken to my credit card company. Hopefully they can rectify this situation for me.
Update - It's been 3 weeks now and I've reached out to Customer Service multiple times and have sent numerous emails to Journeys with not one word back. I've had to submit this case twice. Still, nothing!!!!
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L Mauch on Google
★ ★ ★ ★ ★ Morgan was awesome! Sold me comfy boots and was happy to help me find the right ones:) thanks Morgan!
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Taylor Brianna on Google
★ ★ ★ ★ ★ Amazing customer services provided by a person named Ben (I think), but the 3 star is review is due to some treatment of staff that I had witnessed. Clearly, a staff member is new and still learning and had forgotten a step when finishing a sale, which is all good, most of us have worked customer service for years and we are more than understanding. But, a superior staff member started berating him right in front of me, giving harsh correction in a condescending tone, treating him like a child, so on and so forth. I was going to say something to the rude staff member but I decided it would've been better to leave it. Clearly the new member was frazzled and their way of handling their trainee did nothing helpful by any stretch of the imagination.
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