Best Buy Mobile
4.1/5
★
based on 8 reviews
Contact Best Buy Mobile
| Address : | 6631 Island Hwy N Unit 52, Nanaimo, BC V9T 4T7, Canada |
| Phone : | 📞 +9 |
| Website : | https://stores.bestbuy.ca/en-ca/bc/nanaimo/6631-island-hwy-n-unit-52 |
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| City : | T |
| Description : | Chain retailer with a large array of brand-name electronics, computers, appliances & more. |
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G. McLeod on Google
★ ★ ★ ★ ★ This place is great for answering all your questions - the staff are so helpful especially Jordan who knows everything about Samsung phones and tablets. We were pulling our hair out trying to figure some things out and he fixed us right up without making us feel stupid. Highly recommend this place.
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Heather-Celeste Phoenix on Google
★ ★ ★ ★ ★ I had to exchange phone no problem and common sense was exerted with professional ease would recommend again. Further this location is purely cellular based services and mainly accessories for cellular phone product's however Skull Candy head phones just have vibration effect added to the bass which was pretty misleading of sound information vs putting something to vibrate on my head but hence Skull Candy maybe. However ok other than batteries two tablets and access to other move able application you can certainly have a rewarding shopping experience to certain products and knowledgeable experience.
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Jason on Google
★ ★ ★ ★ ★ Terrible. Went in to upgrade my phone. They instantly tried to upgrade my phone plan and charge upfront fees that I didn’t need to pay. Went to my mobile provider and they upgraded me without all the extra fees or increased charges. Will never go here again
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Penny Pin on Google
★ ★ ★ ★ ★ Extremely upset with them they don't answer their phone and their is little to hardly any customer service
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Lance Peterson on Google
★ ★ ★ ★ ★ Got great service switching to an island friendly carrier. Shane understood our needs and got us the best coverage and plan at the leanest price possible. Thanks!
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Jodie Parkin on Google
★ ★ ★ ★ ★ Looking to buy a new phone soon, Colton at the front desk was very helpful and provided great feedback when I was stuck between two phones (Google and Samsung)
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Rod Clint on Google
★ ★ ★ ★ ★ We got 3 phones.. very friendly service....... the set up my new phone for me.... didn't have to do a thing.... we get new phones every 2 years on black Friday... best buy on phones and the $ 675.00 in gift cards was great
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G Jordan on Google
★ ★ ★ ★ ★ We wanted to buy a new Galaxy S22 Ultra. Based on the reviews we decided to go to Best Buy Mobile in the mall. From the moment Shane started to talking to us, it felt that he was annoyed we were even there. He was extremely rude, condescending and impatient. I would have paid cash right then and there but he said they wouldn't make any money if I bought it outright. It was actually a bit embarrassing to be treated so rudely and either and with each additional question, he seemed to get worse. We were pretty discouraged so we went home and ordered a phone directly from Samsung. My daughter was stunned. I am a business owner in the community and as an owner I would want to know if my employee treated a customer this way. They may need to do a review of their customer service policy. I can understand people having a bad day but this was a horrible experience and not good business.
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