A Step Ahead Footwear

Name: A Step Ahead Footwear
Address: Woodgrove Centre, 23-6631 N Island Hwy, Nanaimo, BC V9T 4T7, Canada, T, Canada

3.4/5 ★ based on 8 reviews

Contact A Step Ahead Footwear

Address :	Woodgrove Centre, 23-6631 N Island Hwy, Nanaimo, BC V9T 4T7, Canada
Phone :	📞 +98
Website :	http://www.astepaheadfootwear.com/
Categories :	Shoe store ,
City :	T

Woodgrove Centre, 23-6631 N Island Hwy, Nanaimo, BC V9T 4T7, Canada

Best Shoe store in Canada

H	Heather Martell on Google ★ ★ ★ ★ ★ Horrible service. I have attempted to look for shoes here a couple of times and both times the staff all stood around, helped others (not sure what they had to do to get it) or just completely ignored me. This last time was the worst. Many people working but never once offered to help (despite my clearly stumbling about looking for sizes) but rather made me feel like I was NOT welcome at all, really bizarre. Never again, thanks. Ill take my "unwelcome" money elsewhere and would suggest others do the same
C	C J on Google ★ ★ ★ ★ ★ I have bought enough shoes here one would wonder at what point does a customer get polite service without having to wait for the staff to stop chatting and help. Even once sitting with shoes piled and waiting for them to stop chatting to help, it feels like not welcome in the store and the sooner I am out, then they can get back to their visiting. The level of service does not change if with my mom, a friend, or alone. It's dismal. My mom does not like going in that this store. She is super polite and shocked everytime by the service. We all know the shoes in there are expensive, but high wuslity, and might want or need them. Choice is go to Qualicum or Victoria. Why doesn't the owner do something about the service. When do the customers become a priority? How many bad reviews do you need? The reason for the 2 stars is the shoes, they are great. The missing 3 stars is the employees and bad service.
D	Devin Blaney on Google ★ ★ ★ ★ ★ Initially I was put off by the lack of knowledge of their products by one of the younger staff. However, after going back and dealing with an older staff, they exhibited very good knowledge and were very helpful. When I discovered my purchase had a manufacturing fault, they did the exchange without fuss. I'm just glad they had another pair in my size!
D	Don Kranenburg on Google ★ ★ ★ ★ ★ Sorry to say that the store has left. Staff always friendly and helpful.
C	Chris Savard on Google ★ ★ ★ ★ ★ I waited in line for 10 minutes trying follow your 7 person covid rule as posted. Then watched a woman walk right in and get served by you. Why do you even post the sign of you are not monitoring the number of people in your store or using the lineup? When I did get in I was not greeted and no one had offered to assist me after 10 minutes. I left went to Sport Chek where I was greeted and offered help immediately. I bought my $200 shoes there. Cutting service pays, you lose today. Improve your customer service if you expect customers to support local businesses.
t	tr0n R04RK on Google ★ ★ ★ ★ ★ Went in to find work shoes. Staff was very helpful and nice. I will be back to this location in the future.
B	Brian Hamilton on Google ★ ★ ★ ★ ★ Wonderful people, great product, and incredible service. I have bought many pairs of shoes and boots from them and love them all. I strongly recommend them.
J	Jay Hart on Google ★ ★ ★ ★ ★ Joyce is the best!! I had a warranty issue with a pair of boots that leaked. I had no receipt except my debit information from March 2021, and the box they came in (the box helped too, lol). Joyce was so great!!! She found my original receipt in the computer and helped me find a pair of shoes I liked. While I was waiting for her to dig in the computer, the other girls in the store also offered to help me. What a great bunch of staff. I also found another great pair of boots on sale and bought those too! I see a lot of negative customer service reviews on here, and I have to say... I have never experienced bad customer service at this store. They always go above and beyond. I will bring my business to this store.