Acinda Jewellers

Awesome jeweller, highly recommend going here and seeing rositah. Service is always excellent!

I walked into this store to see about getting my watch repaired. However I don’t know why the two staff treated me like a ghost. Pretty insulting. Why are the most snide people always running a store in Canada?

Worst shopping experience of my life. The owner is a griddy scammer. DO NOT SHOP HERE. I went to the store today to get two chains and a bracelet repaired. The owners charged me $86 and asked me to come back in about an hour. When I got back I realized that one of the chains they were giving back to me was not the same. I have had this chain for about 16 years now, it was a heavy silver chain that my grand parents gave me back in the days. I have had it for so long that I knew right away it wasn't my chain. So I confronted them. They kept on insisting that this is what I gave them but it was not. They gave me a way lighter chain that is also way shorter. I asked him to double check the back room because I initially thought that he genuinely made a mistake and was giving me the wrong chain. He refused to do that, I asked him to check the camera and I gave him the time (2:20 pm) he went to the camera server for not even a minute and said that he can't check it right now. After 30 minutes of going back and forth, I ended up leaving. I'm going to take them to the civil court no matter how much it will cost me to do so. this is wrong and they need to be shut down. I'm going to find the certificate of my chain and pursuit a legal case against them. These people are not genuine and I feel robbed at this point. If you don't want to go through what I just went through, save yourself a headache and not shop here. I can't believe they did this to me as a customer. I though a businesses operating in the mall would be safe, little I knew I was going to be scammed. shame on them.

Nice place ,Nice jewelry ... Staff are very helpful and friendly ..Hanson has made alot of custom made rings for me throughout years honest and always does great job .....

This is the only Jewelry store in Coquitlam Centre that offers on site jewelry and watch repair. A few months ago, I visited a few jewelry stores in order to get my loose diamond ring repaired. All of them told me it would take at least a week. Ann Louse Jewellers referred me to Acinda. The owner Hanson and the staff were very friendly and helpful. Hanson tightened my loose diamond ring within a couple hours at a very reasonable cost. Today I went there again and had my OMEGA watch's battery replaced by Hanson within 10 minutes. I used to travel to Burnaby to replace the battery by a authorized OMEGA watch dealer and l had to leave the watch there for 3 to 5 days. I trust Hanson, the staff and the service. I am very happy with the excellent service, reasonable price and good location of Acinda Jewellers. I would highly recommend this store to others.

So my husband and I got married last month and we had our rings handed down to us by family. We decided we wanted to get a brand new ring + matching wedding band that was more our style, so we went here. Rosie provided a quote (after some discussion) and gave us a quote based on our budget with a ring and matching wedding band we had selected. So we ordered them on the spot because we LOVED them. We used our original center diamond from our previous ring, and traded in the two gold bands as a store credit. She had originally provided us a higher quote, then lowered it based on the budget we provided her - as I was placing my order I had asked her how she was able to accommodate our budget and she said something about the surrounding diamonds being "lower" and when I asked for clarification, she corrected herself and said that the surrounding diamonds were perfect and top of the line. I was confused but whatever. My husband was with me and we BOTH heard her say multiple times that the quote included the ring AND the matching wedding band. So lo and behold, I go to pick them up after 3 weeks and is shocked when they hand me the wedding ring alone and ask me if I want a matching wedding band. I feel so lied to! Rosie is on vacation until August so I can't even ask her what happened. The two there basically told me I probably misunderstood and the amount Rosie quoted me is impossible for both rings. They tried to basically tell me they just went by what the order said and said the wedding band was not written down. How am I supposed to know these things? I have never ordered jewelry before, have no idea what these order forms are supposed to look like, or anything about the pricing. What I think happened was that she took off the wedding band without telling us, to lower the quote and make a sale. I feel SO lied to. I love the ring, no doubt about it, but that is some shady business. Nobody even apologized to me when I was clearly upset. It felt like they were placing the blame on my ability to interpret what was being said to me during the sale. I'm going back to talk to Rosie myself when she's back and will update this review as it goes on.

The selection here isn't the greatest and the lady I dealt with wasn't the nicest. However, I went back the next day and the new sales associate was much nicer. So I wont judge the business based on that. I did end up buying a necklace, a musical note, and its perfect. Just what I wanted.

Had a good experience buying my gf a valentines gift. I dealt with the owner and got a good deal. She was patient, did not pressure me, and even insisted that I go to the other jewelry stores to compare pricing for similar rings. She also used a tester to show me that the diamonds were real which gave me more confidence in my purchase.