Pandora

Absolutely atrocious attitude today!! I came in to buy a ring..but after being talked down to buy a female clerk who would not change her tone, and was dismissive when I asked why she was talking to me the way she was she shrugged her shoulders…reading other reviews from this Coquitlam location it’s obvious there’s a problem #pandoracanada don’t you think it’s time to take notice!!

Good discounts for the season, the particular seller she was not that good, but we like the products and the brand so we got what we want

Sarah is a legend. My fiancé had a broken charm, and was replaced with no hassle. With her experience and fantastic recommendations, I was able to find a Christmas gift for my fiancé too. Hit 2 birds with 1 stone! This store has gained a customer for life, thanks to Sarah's amazing service. If your thinking of visiting a Pandora Store, think of Sarah at Coquitlam Center. You won't be disappointed!

What an atrocious experience. I will never recommend this location to anyone. Today, I was in a great mood as I was celebrating my birthday with my family. While I was out, I thought it would be a great idea to exchange the faulty earrings I had received as a gift from my friends. As soon as I walk up the store, there is a stanchion that blocks you from entering the store. Mind you, there were no customers inside except two associates. One associate came up and asked me what my reason for the visit was in a very demanding tone. As I tell her I wanted to possibly exchange or look at other earrings, she tells me straight away in the same tone for my receipt and proceeds to give me hand sanitizer. [I thought at this point, I would be invited inside to take a look at the new products but no. My family member and I are still standing outside with the stanchion between us.] I proceed to tell the associate what is wrong with the earrings but she insists that the earrings are all final sale regardless if I had a gift receipt or not. The associate then tells me she has to ask her manager so she TAKES my earrings and doesn't come out for a minute or two. All this time we are STILL STANDING OUTSIDE. My family member and I felt so HUMILIATED and DISCRIMINATED as this was NOT AN INVITING ATMOSPHERE at all. The manager comes out and asks me whats wrong with the earrings again, then progresses to say that I should go back to wherever I bought it. I even stated again that it was a birthday gift and I have not worn it out at all. The manager also stated that their location is a franchise and cannot do anything about my case and told me to go to Langley stating its a short drive. So what the manager is telling me is that they prefer not to deal with any exchanges or simple customer care issues. All they want is to be a profitable franchise. All my years working in retail, I have never felt so humiliated and felt so wrong for going to ask for a simple exchange for a PANDORA product to another PANDORA product. This completely ruined my mood ON my birthday. I know now that PANDORA COQUITLAM is NOT the place to go ever again. Upon writing this review I also am not surprised there are so many other ONE STAR REVIEWS.

I was given 10% off my next on list order the Representative gave me DECHELLOUS Itried x3 today and told INVALID!! What a rude thing to do to a customer! I’ll never shop on line again !!! So unfair Carolyn MacDonald

For the last five months I have been a fulltime sales associate at pandora Metrotown location but since this location had been brought and own by a different owner I’ve been having a bad experience this coming will even cause me my anxiety attack as they treat you poorly pay you less with more work and now I have not been paid at all like no paycheque had been sent to me since the last 20 and more days and I am not the only person to not receive money there’s more. If you like planning to buy or work at Pandora Please save yourself from all the trouble they only care about your money if you’re a customer and you time and work if you’re an employee

Very friendly Staff, many cute charm selections. A great working Team helping each other out to give best customer services. I have been there few times lately purchasing & exchanging, always a pleasant experience.

We had a wonderful time shopping here. Our sales associate, Angelina, was kind !and very helpful. It was refreshing to meet someone with great customer service. I will definitely be shopping here again!