West Coast Kids
3.5/5
★
based on 8 reviews
Contact West Coast Kids
| Address : | 10461 170 St NW, Edmonton, AB T5P 4W2, Canada |
| Phone : | 📞 +788977 |
| Website : | https://www.westcoastkids.ca/baby-store-edmonton-170th |
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| City : | P |
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Kallie Blakely on Google
★ ★ ★ ★ ★ I want to personally recognize the over and beyond customer service that Kate provided during my visit to the store this week. She went out of her way to come outside to show me the proper way to install my particular car seat and that I didnt actually need to purchase what I thought was a missing piece. Despite not buying anything she took the time and was a tremendous help. Thank you!
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Shawn Bouchard on Google
★ ★ ★ ★ ★ A bit pricey, but most definitely the best selection of nursery furniture in edmonton. Really good customer service.
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Dustin on Google
★ ★ ★ ★ ★ Products are great, The employee who helped us was excellent. We paid for our large order over $1000.00. Was told to come pickup in 2 hours, we did that and I was accused of not paying the whole bill. They calculated the total 40 dollars short and were blaming me. Nobody would own up to their mistake, the manager did nothing. Absolutely not how you run a business. They lost an entire baby registry over 40 dollars.
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Kota Badger on Google
★ ★ ★ ★ ★ Experienced racial profiling as I was shopping at this location with my family. We were followed around the store by an employee the whole time, even after we said we didn't need help and were fine browsing the products. Still purchased our items and left but will not be returning again.
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Trisha Ewanowich on Google
★ ★ ★ ★ ★ My Husband and I went into West Coast Kids to purchase a playpen as well as an infant car seat. The staff there is incredibly helpful and knowledgeable. We were greeted by Tissa and she helped us pick the perfect car seat for our stroller and our vehicle. If she wasn’t sure of something regarding a question we had she double checked with a colleague or looked it up for us. She never once made us feel pressured to buy an item. After purchasing our CLEK Liing car seat we got home and realized that it was the incorrect color. I called the following morning and they exchanged the car seat with the correct color with no hassle. We ended up also buying the Bugaboo stardust playpen and we are very happy with it. We still have a few items to buy before our baby arrives and we will definitely be back.
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Candance Smith on Google
★ ★ ★ ★ ★ As a new mom from the Island I was super excited to see a west coast kids here in south common. I went in Jan 26 evening with baby and my mom to shop for a sleep sack and a highchair for sure and probably some cute toys. There were 4 girls working as we shopped around. We spent around 45 mins in the store and not a single associate even said hi to us. We were looking through the clothes and comparing sleep sacks, then we were testing out highchairs and trying to understand them and yet no one asked if we needed help or even acknowledged us. We left with a teething toy and a sour taste on our mouth. We will not be back and are very disappointed in their customer service.
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Ezi. MB on Google
★ ★ ★ ★ ★ I wish they had a better return policy. Even with a receipt they don’t take back furniture. Never heard of a store not being able to return unused/unopened packages. I understand it says on their receipts that all furniture sales are final. But the customer that bought it said they didn’t tell them that at the time of purchase, we only just noticed it on the receipt. This was a gift given to us at a baby shower and we didn’t even open it as it wasn’t something we needed. Can’t even do an exchange for other items we saw in the store that we actually needed. Pretty frustrated and disappointed. Not going to buy anything from them going forward. Plus the lady on the south side store was rude over the phone.
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Thisisn't Myrealname on Google
★ ★ ★ ★ ★ This is definitely where you go when you want to pay for quality products. I bought my britax car seat here and these are baby shower gifts. The customer service is good too. The girls have all been nice and helpful too. I seen a full time job opening and wish I was working cause I'd apply today! Thanks to the lady today who got the baby shower gifts together for us. Saved us a trip and some money!
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