Urban Planet

3.9/5 β˜… based on 8 reviews

Contact Urban Planet


Kingsway #4700-4800, Burnaby, BC V5H 4J2, Canada
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G Grandma on Google

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Always good clothing store.same things on sell for cheap
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Serene*** on Google

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I bought an item and get 2 items free. But the main items not in my bag and also did not have my receipt. Why???
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Haah Lee on Google

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Crazy how it was buy one get one free the other day I went!!! Found cozy pants and turtleneck that I was looking for! Also greatly appreciate the lady who went through the trouble of bringing a ladder to fulfill my request of grabbing a shirt hanged on the wall for me. cheers!
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Arthur Cheng on Google

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Clean and light shopping floor. Shopping environment is pretty crowded. Price is not bad especially with discounts. Employees are pretty nice and friendly. Check out speed is normal. Credit cards accepted. Located inside Metrotown shopping mall. Free mall parking available.
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Jasleen Kaur on Google

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Actually the items are awesome, but when it comes to size..I found most of the wearables out of small/ extra small size.
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setareh nouromid on Google

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They put the tag price and selling in double price If you want to see a beeeeeeeaaaaatch See the manager as of today Even the manager insulted and she is the one
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mike on Google

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Extremely rude customer service! I came here last week with my girlfriend who was making a return. The white lady with eyelash extensions that had colours in it and brown hair was extremely rude to her, and had a massive attitude. My girlfriend was only returning around $50 worth of items so it wasn't a lot of stuff, but she kept rolling her eyes and sighing during the entire transaction which was very unprofessional! My girlfriend was also very polite during the transaction, she never once had an attitude back at her but she just did not seem like she enjoyed her job very much. Unfortunately, we will no longer be returning here because this was very unprofessional, and urban planet needs to train their employees better. we don't expect amazing service, we don't even expect you to be polite, but we do not appreciate the negative attitude.
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Matthew Rafael on Google

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Had a terrible experience today, I came in to grab one quick item and the store was fairly empty... Some lady wearing a checkered flannel, brown hair (no name tag) rudely pointed to the counter and told me to put my item down there. She seemed so dead inside, I've attached a picture of a receipt to this review to show the time, cashier/sales person #138569. Terrible customer service.... Pro tip don't work in customer service if you're lame at serving customers.

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