lululemon
4.1/5
★
based on 8 reviews
Contact lululemon
| Address : | 4800 Kingsway Unit F7, Burnaby, BC V5H 4J2, Canada |
| Phone : | 📞 +778 |
| Website : | https://shop.lululemon.com/stores/ca/burnaby/metrotown |
| Categories : | |
| City : | H |
| Description : | High-end yoga-focused chain featuring stylish athletic wear & accessories. |
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Steve Suh on Google
★ ★ ★ ★ ★ Matthew was fantastic in helping me exchange a pair of pants that was too small to fit, he went above and beyond, dudes an absolute beauty, keep it up man!
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Ashley Stewart on Google
★ ★ ★ ★ ★ Amazing experience. The staff is super friendly and they help find what fits you perfect, the line was a little long but everyone was so amazing and they have such a huge variety that makes the line worth the wait!
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P Nguyen on Google
★ ★ ★ ★ ★ Feb 17, 2021- Always great customer service and all staff following mandate. Staff are friendly and clothing quality excellent. Great customer service and return policy.
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Jordan Yu on Google
★ ★ ★ ★ ★ Came in to get some items for my wife. I couldn't tell if I wasn't being noticed or on purposely ignored but it took 15 minutes before someone acknowledged my existence.
I had some questions regarding about the items but the staff made me feel like I was a burden. I also felt rushed by the staff. I wanted to take my time to be able to learn more about the products as i've never shopped at Lululemon before.
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Jessica Yu on Google
★ ★ ★ ★ ★ Everyone was welcoming besides for the guy at checkout. I bought one item and paid with credit card. So its not like I wanted them to separate any bills exchange this for that, no fuzzy at all. And I felt like I was a burden to this guy’s life lol
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Andrea Isabelle on Google
★ ★ ★ ★ ★ Great store, can usually find what I’m looking for whenever I visit. Usually the associates are great for explaining store policies, especially for exchanges. Unfortunately, I had an uncomfortable experience at checkout today.
The associate who I had a bad experience with was telling me what not to do with pants that I’ve continually purchased over the years. I explained that I’ve never had this problem with the fabric or stitching except for this one time, but he continued to make me feel like I was doing something wrong and tried to upsell me on different pants that I wasn’t interested in.
Please try not to belittle your customers when it comes to exchanges. I felt super uncomfortable after that exchange and don’t think I’ll be returning to this particular store.
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Marissa on Google
★ ★ ★ ★ ★ I got a jacket here last year and the zipper broke last week. It's my favorite jacket of all times, super cute and warm. So I was wondering if they did zipper repairs, the guy was super nice and very helpful! He said a repair would take 5-6 weeks which I didn't mind waiting at all but he wanted me to have a closing jacket as soon as possible! So they are sending me a new jacket instead, and I exchanged my old jacket. Thanks! :)
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First Lady on Google
★ ★ ★ ★ ★ Jan 22. Walked in. Nobody looked at me as I entered. Passed three employees. Walked up to a young girl folding pants in the back. Told her what I was there for. Written all over her face she does not want to help me. At the same time, I tell her I like her pants and ask if it is in stock. She shakes her head & gestures towards another employee. She talks to him, she walks away. He helps me. The girl reappears with another customer, her nationality.
Today, Jan 28. I pick up my order. Girl is somewhat nice however before I even get my things together at the counter, she walks away!!! Without saying have a nice day or thank you. There were no other staff at the counter, LOL!!!!!
The new staff are not there to help you, they are there to hang out & get their employee discount.
I only bought because I love the clothing. They should be reminded their customers of every nationality & race are the reason why they have a job.
Poor customer service. Poor.
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