The Ensuite Kitchen & Bath Showroom (Emco)
4.2/5
★
based on 8 reviews
Contact The Ensuite Kitchen & Bath Showroom (Emco)
| Address : | 2412 King George Blvd, Surrey, BC V4P 1H5, Canada |
| Phone : | 📞 + |
| Website : | http://www.emcoltd.com/ |
| Categories : | |
| City : | P |
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Eve Rempel on Google
★ ★ ★ ★ ★ These guys are super knowledgeable. Hunter really helped us out with troubleshooting our bathroom tap problem. Thanks guys!
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Guy Shaddock on Google
★ ★ ★ ★ ★ Showroom staff is OK. The parts in back is obviously not interested in consumer business. Gave me the wrong parts once and wouldn't take a return. Another time they said a part was not at all available (a dip tube for a HWT). I went elsewhere and had no problem getting one.
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Green Silver on Google
★ ★ ★ ★ ★ Not quite sure if this is the standard in the industry but don't go here thinking you'll be getting a new tub, faucet, sink etc. That day. They don't seem to have anything in stock. Almost everything is a 6-8 week wait when trying to acquire a shower trim set. After finally finding a trim set that I liked, that was in stock, I paid to have it couriered to their location. I went to pick it up after being told it was there, and when we opened it in the store, it was missing multiple components. So they sent it back because they had another set in another store. Once again, shipped out to their store so I picked it up only to take it home and find that the shower neck was all carved up with grooves and scratches. Back across the city to return it only to be told that I would have to install the damaged one and a replacement would be requested from the manufacturer. I asked for my courier fee to be reimbursed given the amount of trips I had to make but was told there was nothing they could do and didn't offer anything in compensation. Given the amount of money I spent on a "quality" product, I figured that would be the least they could do for me. All and all the sales staff was very helpful when selecting a product but the delivering on a paid for product was questionable at best.
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alexey astrein on Google
★ ★ ★ ★ ★ I returned the purchased accessories and have been charged 20% (over $360!) just for returning packed, unused items! Prior to that I was charged twice: first when I made an order and second when my wife picked the items up in the store! I will never ever use this store again...that is really sad and disgusting how they make the money without providing the service...
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Julien Cunico on Google
★ ★ ★ ★ ★ Amazing customer service, went for advise and got the information i needed, thanks !
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Gerry Stewart on Google
★ ★ ★ ★ ★ Looking for what I thought was an impossible plumbing part. Hunter, with Mike's help found two for me! Saved the day with their incredible, quick knowledge! My kitchen sink works! Now I have to do the dishes. :)
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Cory Stuart on Google
★ ★ ★ ★ ★ Erin the manager is great to deal with, friendly, and professional. They go above and beyond to take care of their clients. We recently had a Kohler product under warranty and she stick handled the process directly. Thanks from Stuart Plumbing!
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Miriam Mares on Google
★ ★ ★ ★ ★ This place will not serve customers without masks. I visited showroom in the morning of Aug 7, 2021 and was turn down. I felt like I am secondary citizen ...like someone unworthy to serve.
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