Steveston Marine & Hardware
3.3/5
★
based on 8 reviews
Contact Steveston Marine & Hardware
| Address : | 19700 Langley Bypass #201, Langley, BC V3A 7B1, Canada |
| Phone : | 📞 +7 |
| Website : | https://www.stevestonmarine.com/ |
| Categories : | |
| City : | A |
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Szandra Gyetvan on Google
★ ★ ★ ★ ★ Very poor customer service. They don't acknowledge customers are in the store. If you ask about a product they don't even look at you they just say that they don't have it when I had one in my hand. Definetly not going back and not recommend to anyone.
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Trev S on Google
★ ★ ★ ★ ★ Extremely poor customer service. I have purchased a fair amount of stuff over the last few years from them but will be taking my business elsewhere now. Staff are not helpful at all and some are outright rude and their store is a mess. Products not in stock (which is understandable) but when you quote a lead time and can't deliver, the least you should be doing is picking up the phone and notifying the customer. I like to support local stores where I can but it's places like this that are pushing people to buy online. Much easier to deal with Amazon.
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Kevin D on Google
★ ★ ★ ★ ★ DON "the fish manager" terrible customer service and no common sense.
Purchased an item from them which was opened box not in the proper manufacturer seal. After realizing it wasn't the right item for me, I decided to return it to them within their 14 day return policy. In their defenses my package was not in the best condition which isn't for resell value.
My item was not used still brand new, box was just mangled from my poor misplacement. My frustration is they did not give me the proper return policy that I deserved. Pure laziness and unprofessional. Will never earn another penny from me.
I will continue to support local business but not incompetent people. This business will not last long with the way they handle their business and customers.
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Vic Prasad on Google
★ ★ ★ ★ ★ Great customer service. Great experience and service especially by Nav. She was polite and had knowledge about stuff I was going to buy. I would recommend this shop for any of your fishing needs. Please ask Nav since they have lots of great deals all the time.
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Edris Alkozi on Google
★ ★ ★ ★ ★ Very friendly and very knowledgeable staff. Especially Doug very kind and helpful. He knows and direct you into right products and tools and he get job done very fast. Their workmanship is top quality and done very quickly. . I would 100% recommend Steveston Marine to everyone.
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Sean Monk on Google
★ ★ ★ ★ ★ I've tried to order downriggers and seats for my boat with both times having my order cancelled, even when I am willing to wait for them to become available. Nothing on there website stated these were unavailable at the time of order. With that said they will not honor there pricing when they do become available. Very disappointed with how they do business and will make an effort to go else where due to there lack of competency.
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Scott O'Coin on Google
★ ★ ★ ★ ★ The girl at the front however was very nice and helpful when trying to get my info to sign me up for 15% off deal they have for new boat owners.
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rich erickson on Google
★ ★ ★ ★ ★ customer service i received when picking up my item was terrible , i had it held for me over night ,went in at 9 am. Was rushed out the door because they were having a staff meeting during open hours. I would have not purchased item $350.00 if i could have found else where , I have not had any problems in the past with this store , but will probably avoid it in the future.
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