Fabricland

Name: Fabricland
Address: 19700 Langley Bypass, Langley, BC V3A 7B1, Canada, A, Canada

3.5/5 ★ based on 8 reviews

Contact Fabricland

Address :	19700 Langley Bypass, Langley, BC V3A 7B1, Canada
Phone :	📞 +8
Website :	http://www.fabricland.ca/
Categories :	Fabric store ,
City :	A

19700 Langley Bypass, Langley, BC V3A 7B1, Canada

Best Fabric store in Canada

C	Clarence Mitchell on Google ★ ★ ★ ★ ★ Staff are friendly and knowledgeable regarding their products and services. The club program is decent and rewarding. There is always a sale on something!
G	Glenda on Google ★ ★ ★ ★ ★ The staff in the store are just downright rude. When I ask where something is and I’m told “it’s over there” with a general pointing, it’s just bizarre how they think that is helpful. I asked whether or not they had linen fabric and was told it was sold out in the summer so I’m out of luck. Wouldn’t it be nice to offer a reasonable alternative to try and help a customer?! I wish there was somewhere else to go in my city because I certainly would.
M	Ms. Fancy on Google ★ ★ ★ ★ ★ I found what I needed, a bit pricey, service was friendly, store layout was ok. Could be a bit more organized and cleaner. Overall a decent experience.
F	Freda Dahms on Google ★ ★ ★ ★ ★ Very disappointed. Renewed membership, but wasn't informed of the cost for renewal despite asking again and again. Only needed a small bit of fabric to finish a small project. Selected remnants as I've done many times before and then they opened the small package and started measuring the little piece of fabric as they're suddenly selling it per meter, not as priced, despite the signs saying different. One piece of remnant sold as prized (no measurement required), but the other 3 pieces were opened and measured; despite carrying the same label and coming out of the same bin. Bought of few pieces of fat quarters too, and was charged $8 a piece. Decided to speak out and was rudely put down that I don't know how to read prices. I went back to take the attached picture to show the lady at the till, and was told the price differs from the price in their book under the till so I still have to pay $8 instead of the marked $3.45. I said the law says you pay what they mark/ advertise. So she sold me the fabric at the price I proved with the picture, but the quilting staff told me not to come back. Flustered, I left. This after renewing membership! Hard no. Save yourself this high level of rudeness, I don't know how a store like this has changed character so badly and how they are still open!
L	L Thomas on Google ★ ★ ★ ★ ★ Each time I’ve gone in there, it’s the exact same: apathetic, lazy, rude staff, & a dirty store (the floors are disgusting - covered in hair and grime). Looking at all the other reviews, not sure why head office hasn’t fired everyone and brought in new polite staff. This store could probably increase their sales by at least a quarter if a major rehaul was done in how they operate.
T	Tracy Marsh on Google ★ ★ ★ ★ ★ The staff as super helpful and explained what I needed to do and didn't try to sell me a bunch of things I didn't need. I came back months later for another project and same staff were again incredibly friendly and helpful.
R	Rana B on Google ★ ★ ★ ★ ★ This review is only for Deana at the Langley location. Deana needs to be trained on how to speak to customers and handle customer service related issues. At the time of interaction with her she made myself and the people around us feel like we're worthless, to the point where other customers and myself just walked out. I will never return to this location as long as she's working there, and this is a heads up for any one who is also planning on going to this location. Did I mention she's an ASSISTANT MANAGER of the store? I paid for a year membership that, sadly, will not be used.
J	James Howard on Google ★ ★ ★ ★ ★ I had originally went in with my wife as she was looking for a few meters of a couple fabrics to make a tie Blanket. On going in we were able to find a material we liked, but there was only 1.5M we needed 2. The associate that helped us gave us unnecessary feedback. The sale was also not properly explained to us, after going back in and explaining the situation to the manager Cheryl our worries went away as she was able to get us the proper length for both materials we were after as with the sale it would have been the same price for the proper amount of material. We always come here, we were hesitant but we will definitely come back for our next project.