TD Canada Trust Branch and ATM

March 24th update: Read the replies to other posts. It's a generic lie IDENTICAL to all other replies. This is beyond comprehension and the embodiment of cold indifference. Still no update to our issue. We will involve the provincial watchdogs today. March 22nd update. Empty promises left and right. Its now over 4 weeks and 1 certified cheque is still not cashed. Mr. Gonzalez from "Customer Experience and Investment" promised us reply if after 10 days our certified cheques are not deposited. We emailed and called to no result. We NEVER RECEIVED ANY GONZALEZ REPLY. EVER. A true liar. Empty promises, we are deeply disappointed from this unprofessional behaviour. It is now since February 24 with no response. Going there did not yield any response either. The only person to try to help is the assistant manager. No result so far.

I want to share my recent poor experience at TD Branch (Crowfoot, Calgary location) last January 4, 2022. We went there to pay lumpsum payment to close our mortgage. It was supposed to be a milestone and an exciting experience for us. Instead, the opposite is true. Prior to closing our mortgage, the TD Mortgage hotline assured us that we won't be penalized for closing our mortgage early since our closing amount would be below the prepayment allowable limit. Surprisingly, we were penalized and therefore had to disappointedly write the cheque for this. After looking into it further and contacting TD on multiple occasions as well as re-visiting our main branch a few times; we eventually learned that Nathan, the staff at the Crawfoot branch should have made the lumpsum payment first PRIOR to closing the mortgage to avoid having us to pay the penalty. Ultimately, this entire experience costed us time, money, stress, and headache for trying to sort this out. This frustrating orderal should have all been avoided if the transaction was done properly by a competent staff. Having said that, I do acknowledge that people do sometimes make mistakes. However, it is unacceptable for the branch not to correct said mistake, let alone acknowledge it. We were planning to buy investment with TD but because of this experience, we are now second guessing whether to trust TD with our hard-earned money. We felt like being ripped off and disregarded. This experience was supposed to be memorable because this is an exciting milestone, instead it has become memorable for other reasons. It is my hope that this branch attend to this issue and make the appropriate corrections on or before Friday, January 14, 2022, otherwise, I certainly would look into escalating this issue further. I will update this review with respect to outcome and how they correct this. REVIEW UPDATE I am rereviewing TD Crowfoot as they fix their mistake and refund us the penalty that we were charge. I am giving them a 4 star because it took many emails and phone calls before we were able to sort it out. But the most important of all with this experience for me is the fact that they made the correction and own up for the mistake on their end.

Nabamita was knowledgeable and efficient throughout the process of getting my credit card. She also gave me helpful advices such as emphasizing on the importance of being mindful of my financial decisions and the importance of taking advantage of opportunities that I am going to have esepecially at a young age. I appreciate her honesty and passion helping a customer like me.

Id like to write a review regarding the service I received on Jan 4th. Overall, I am not happy with this particular branch and find it very difficult to find someone that is competent that can help me, and leave me feeling confident with the transactions made at the end of the appointment. To make an appointment alone, is sometimes a task. I saw Gabriel on Jan 4 regarding my kids GIC maturing and wanted to move that money over the resp account. The problem was I live in Alberta and my ex is in Ontario. On the profile it stated anyone can sign. No one new what to do. Someone else was brought into the room to help and she called someone else and also talked to the bank manager. I was also asked to call the number on the back of my debit card while in the appointment because no one knew what to do. I was eventually told my appointment was over and was told to go sit in the waiting room where I cried out of frustration because no one could help me. I was told my ex had to come and be here for two people to sign. I texted my ex that he had to make an appointment to update his customer profile regarding those GICs ( as that was what I was told) and we would have to do that together and then sign together. The next day I get a text from him saying that he was able to get the matured GIC moved to the RESP account and could now purchase mutual funds via the app. Why could he do this without incident in Toronto and it was such a big deal here. I had numerous individuals involved in this and no one new what to do. I would like this figured out and rectified so the next time I have to do this it is a smooth process. Both of our names are on my children's account. My experience left me feeling defeated, foolish and not cared for. I am very frustrating with what happened on Jan 4 at 2pm. I have had a few bad experiences with this bank but have never written a review. Thats why I moved some of my accounts over to CIBC. I would like to be contacted regarding the above so the issue can be resolved and we know what to do next time.

When I went to the branch,I was told that I have been pre-approved for a product and I have one they for getting it. They booked and appointment for the day after. On that day,they called me and said that the appointment booked by mistake. I tried to reach the branch but couldn't. It took 30 minutes to speak a human being. It seems that TD Crowfoot branch doesn't need any customers because they don't care for customers. Lesson learned. I will immediately change my bank.

I have now been disappointed in both the business and personal side of TD. I went to deposit cheques in the business line there was another business customer in front of me. The business teller took a customer in the regular line (who she clearly knew) ahead of us. I thought okay fine the regular teller will take us next. She did not she only continued with the personal line. When I asked the teller about it and told them my frustration KSHAMA RAMADA the one who had her friend go ahead of us told me that I was not in line and that she told the guy in front of me the other teller would help them. A simple sorry would have sufficed instead of fighting the customer and telling them they are wrong. Personally I applied for a loan JOSEPH was dealing with me this was months ago I followed up about the loan and still have not heard back (6 months). I saw him at the bank today so not sure why he never processed my application or returned my inquiries as to where we were at.

Really disappointed about the service they provided. I opened a RESP account and the financial advisor didn't entered the account details properly. Transactions did not occur for 3 months until I called them and corrected it. Really frustrated that they couldn't get 11 digits right. Second incident was regarding opening an chequing account. They told me about an expired promotion and without knowing that it has been expired. Booked me in for an appointment just to let me know that the promotion has been expired and went on talking about my other investment options. Such a waste of time. Don't bother to email to TD. They never got back.

Lately the service of TD has been dreadful. They used to pride themselves on customer service. Well I guess pride does come before a fall. I had to go in to the branch as their was an error on their end that needed to be fixed. I was talking to the manager. I told him my last 4 dealings had been extremely poor. He apologized and assured me he had personally "fixed" this branch and service was important and blah, blah, blah. He then reassured me and personally promised he would call me directly on Monday to inform me that my error had been fixed. It's Wednesday, no call. All lip service no action. At least they used to pretend to care.