Switch Health

I posted a negative review 2 weeks ago and see it has been deleted? Not surprised as this company is not full filling its obligations with test results. I arrived from Cuba in Ottawa Dec.31. Was told I would have results within 48 hours. After calling 3 times a day from Jan. 3 to Jan. 6 (6 days) I finally received my test results. I was one of the lucky ones as I seen others waiting up to 10 days for results. Everytime I called I was told the same story "labs were overloaded due to demand"? How can this be true as almost 40% of travelers cancelled after the federal government posted a level 3 travel advisory on Dec.15th? This company was awarded $440 million dollar (Taxpayers $$$) contract to provide testing at airports for people arriving from international travel. I am hoping someone looks into this companies internal management. Maybe letters need to be sent to our MP's or to news stations (W5) to investigate whats happening with taxpayers money???

I and my husband arrived Pearson airport on January 7th, were given the self swab test kits which we completed the early morning on January 8th..Today is January 15 th and we still did not hear of the results. We called several times, were told the result will be ready in 7- 10 days....our work and assignments need to be rescheduled as negative test is required to end quarantine. Avoid this company if you need the 72 hours clearance test for travel.. PCR test in many labs can be done in 24 hours

The worst experience ever. Upon arrival I was selected for “random” testing which is not random at all, basically everyone is sent to get a test. My flight was delayed for 28 hours and of course I was not happy to realise I should wait in line for an hour to get my 7th test in a week. Line at Pearson was insane and I was surrounded by hundreds people arrived from dozens of different destinations sneezing and coughing with NO social distancing at all. I felt like it was a joke and it is much higher chance to get a COVID in that line that anywhere else. Today is day 4, I did not get my results back, I was forced to take 3 extra vacation days and calling them doesn’t give any results at all. And what is a point of waiting for this results at all if PCR is legit for 72 hours only. Moreover, I have arrived together with my boyfriend and we did test together. He has received his results in 2 days, whereas I am losing my vacation days and money because of this SCAM.

Very poor managed company. Me and my Family were tested at Toronto Pearson on January 8. My daughter got the results yesterday (Friday 14 - 6 days after!!!!). We are still waiting for the results. As a tax payer, I feel they are stealing from Canadians. I have called them multiple times, they say sorry for the delay but not action. Federal government needs to terminate the contract. We are still doing test for travel when Canada has one of the highest infection rates in the country!!

I would have given 0 star if I was allowed to. Terrible service. I was tested at Pearson 8 days ago and no results yet. First information was up to 72 hours, then 5 days and so far no results. I have called many times and the excuses vary greatly, but no one is able to provide an ETA. If they cant process all the tests in a timely manner, why did they apply for the job ? Bribes maybe ? I wonder what kind of deal was done with government. If people in Canada who tested positive, needs to quarantine for 5 days, what is the point of testing people at the airport (after they have been tested prior to coming to Canada) if the results take more than 8 days ? It's a huge waste of the taxpayer money. Meanwhile, the citizens must waste their time in quarantine while they wait for this company to provide the results.

Save your time and money and do not purchase the at home RT-LAMP kit. We purchased 3 kits for a recent trip to the US from Canada as we figured this was a much more convenient option. Let me say that the hours and money wasted due to faulty kits was very disappointing. The QR codes provided would not scan and read as invalid or the test had been used. This lead to hours of frustrating phone conversations and staff trying to trouble shoot the situation. To be fair the staff were polite and tried their best, but the product is faulty. We were told that a lot of the RT-LAMP tests have this issue and they are looking into the manufacturing. Also, the test requires batteries and times out so if you put the batteries in before the test begins, lose connection, or it takes longer than 30 minutes the test will become invalid. The instructions could have been much more clear regarding this issue. So out of 3 tests we had one Covid result and 4 hours of wasted time.

Horrible company! Totally inflexible! I ordered two LAMP tests for travelling and paid the $15 for 1-3 day delivery so i could get it before I departed for my trip. They would not cancel my order the next day after 32 hours the product hadn't even started the shipping process. At this point I realized it could not be delivered in time. Obviously the 1-3 days could not be met because it's already been 32 hours and they haven't even started the shipping process. I requested to cancel and they refused. The product had not left the warehouse, they hadn't even prepared a shipping label. So that $400+ (2 kits) wasted on a product that will arrive AFTER I leave. Even though they did not meet their 1-3 guaranty, they still were unwilling to cancel my order no matter what. I requested to speak to a supervisor and that person never even bothered to call me. Oh, they quoted some 'policy'. The shipping label was finally created and now 2+ days later it still hasn't been picked up by the courier. There was EASILY options for them to make an exception to their policy and simply cancel an order that hadn't shipped, hadn't even had a label created. the 1-3 business days is completely a fabrication. BE CAUTIOUS! These guys are all about the government contract and could not care less about the service, or make exception when THEY fail to meet their part of the deal. So now I have to spend another $150 USD x2 for a kit while abroad. This whole process will cost me $800+ for 2 people. They could have easily cancelled the order and it would cost them NOTHING!

As many others here I arrived at Pearson airport and was forced to take an arrival test and quarantine until results arrived. It is supposed to be a maximum of 72 hours until you receive your results. I am currently on day 8 and still waiting. No amount of calling or complaining helps. They should not do the testing if they are not up to the task!!! Also they are making false claims on their website about the duration. This is unacceptable and a huge joke!!! If you are not forced to do business with this company STAY AWAY at all costs!!!