Sunglass Hut
3.4/5
★
based on 8 reviews
Contact Sunglass Hut
| Address : | 1242 Saint-Catherine St W, Montreal, Quebec H3G 1P1, Canada |
| Phone : | 📞 +8789 |
| Website : | https://stores.sunglasshut.com/ca/qc/montreal/1242-rue-ste-catherine-ouest%3Fcid%3DYEXT_2871%26y_source%3D1_MTE0MzU3Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D |
| Categories : | |
| City : | G |
| Description : | Chain retailer carrying a wide selection of trendy brand-name & designer sunglasses. |
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Nasim Changizi on Google
★ ★ ★ ★ ★ I went in there thinking I am here to return what I bought and will never shop from Sunglass Hut again. I was frustrated with the way I was treated at the Eaton Center branch, when I wanted to return a pair. The guy here, Samuel, was very polite. He accepted to refund me for that pair and I ended up buying two other ones later.
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Rebecca Burne on Google
★ ★ ★ ★ ★ Unbelievably bad service - I brought in a pair of sunglasses for return, and was first told they were outside of the return time. After pointing out that they were in fact in time, one employee inspected the glasses, confirmed they were in good condition for return. After this, another employee 'cleaned' the glasses, and scratched the lenses in front of me, then told me they were scratched and she couldn't take the return. She had long, manicured nails, and literally scratched the lenses in front of me. After I pointed this out, she was rude, denied that she had scratched the lens, and still would not take the return. So now I have a scratched $300 pair of sunglasses I can't return.
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Aditya Vishag on Google
★ ★ ★ ★ ★ The store has a sizable collection with decent options but it's the staff that makes it a 5-star experience. Shoutout to Wassim for being super nice and patient while I took forever to make a choice.
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Hossam Akl on Google
★ ★ ★ ★ ★ The staff are very nice and patient. Usually I take long time to make a decision and I don't like to be rushed by vendors. They didn't bother me at all until I asked for assistance. They advised me, show me the differences between all models . I did many bad reviews for some stores in last period of time because lack of manners but, those guys were so friendly and deserve two minutes for good review ...I think their names were Michael and Jonathan.
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Julie Neal on Google
★ ★ ★ ★ ★ Love the team there, very professional and courteous! Will only shop there from now on!!
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gordana konsal on Google
★ ★ ★ ★ ★ I am soo happy . The young lady who just started working at this location was fantastic . She was patient and took the time to help me choose my "Sunglasses " that suited me best . Was there a few days ago and got 2 pair's .
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Baby Delizzle on Google
★ ★ ★ ★ ★ Very professional, helpful and went above and beyond to find the exact glasses I 3ad looking for. I think this is the best Sunglass Hut in montreal
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Jae Hyun Lim on Google
★ ★ ★ ★ ★ I had a very disappointing experience when I purchased a Ray-ban sunglasses.
First of all, the staff didn't take care of my order after purchasing my sunglasses. As I needed a few adjustments, I ordered the sunglasses to deliver to the shop. While it has been a few days since the item arrived, no one gave me a message to me. Moreover, I received an email from the sunglass hut only when the item was shipped and not the shop received it.
Second, the staff can't provide many services compared to the online order. For example, when I asked if I could get some help for adjustments, the staff informed me that they could do some straightforward ones like nose adjustments, but no others. The staff also told me that the manager probably knew other adjustments, but the manager wasn't there.
Finally, the staff doesn't know much about the opening hours. When they informed me that the manager would come to the shop on Monday (May 23rd, 2022), I asked if the shop would open even if it would be a holiday. They said the shop would open and the manager would come. On the contrary, it was closed when I visited the shop on May 23rd, 2022.
The experience was very disappointing, and I can't recommend buying sunglasses from this shop.
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