Aritzia
4/5
★
based on 8 reviews
Contact Aritzia
| Address : | 1125 Saint-Catherine St W, Montreal, Quebec H3B 1H8, Canada |
| Phone : | 📞 +879 |
| Website : | https://www.aritzia.com/en/store%3FStoreID%3Daritzia-rue-ste-catherine-montreal |
| Categories : | |
| City : | B |
| Description : | Chain of eclectic boutiques, stocked with trendy women's clothing & accessories. |
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Hugo Cornay on Google
★ ★ ★ ★ ★ I get dragged there everytime I go shopping with my girlfriend. Never saw her disappointed and she always come back. Good store
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Teighan Morris on Google
★ ★ ★ ★ ★ I was on a trip to Montreal and visited this Aritzia as I had to return two items - a pair of Melina leather pants and a shoulder padded t-shirt on 8/25/2021 around mid-morning. I asked the first employee I saw if I could make a return who from the start had a huge attitude problem. She asked if I had the items, then grabbed them from me and asked when I got them to which I replied "last weekend". She proceeded to check for every tag including the sewn on tags to make sure I was bringing legit items back and checked for any damages (I'm not sure if this is normal, but I've never had an employee check for every sewn tag inside the clothing). Then she said "um, I'm not sure if you can return these but let me check" - why wouldn't I be able to return or exchange an item when I bought it less than 7 days ago? After a couple minutes, the employee said I should be able to return my items and passed me along to her coworker. By this time, I felt very awkward and turned off because the employee treated me with a poor attitude and acted as if I wasn't allowed to be returning anything or like I was bringing in a fake product. I shop at Aritzia very often - on a monthly basis I would say and this is one of the worst experiences I have ever had at their stores. There's nothing worse than an egotistical employee ruining what could be a great shopping experience, especially because this location is huge and has tons of items. We did go upstairs and my friend tried on a couple of things where there was a much friendlier and professional employee.
I went a couple minutes down the street to the Aritzia location at the mall which I would highly recommend! The service there was 10/10 and the store had less to choose from but was much more organized!
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Sam So on Google
★ ★ ★ ★ ★ HAS COMFY SOFAS FOR THE WEARY HUSBANDS AND BOYFRIENDS!!!!! The GoTo store for folks with better taste and aesthetic for the subtle muted palette. Ladies with a sense of elegance and sophisticated youth usually adore this brand. It maybe pricey for most but the quality of fabrics and cutting justify its value.
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Ji S on Google
★ ★ ★ ★ ★ Worst place i have ever shopped at. Dressing rooms have only one mirror outside the room itself. Employees are very judgy. Longest line ever had to wait 2 hours to try on a few pieces of clothing DONT go here worst place ever.
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Snowy Noey on Google
★ ★ ★ ★ ★ In the heart of downtown Montreal, this Aritzia is central to all shopping needs. From my many past experiences, the staff has always been helpful and the wide selection with a sizeable inventory is great but may be overwhelming to some.
While its two-story shop with an upwards maneuvering escalator is unique, its unfortunately not wheelchair friendly provided that there are no elevators.
Aside from this, great location but wish they had implemented a more inclusive shopping experience logisitally during the reno and construction process.
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Rebecca Ngabé on Google
★ ★ ★ ★ ★ Some girls behind the counter need to use their brain and understand that a return form does not mean that a refund was proceeded. Moreover, if the item is next to you obviously Artizia has not refunded me. There is also something called customer service and the minimum will be to fold my 225$ blazer properly. Lastly, please do not put on the shelves items that are have stains that cant be removed. This caused me to have to return the jacket hours after my exchange. Lot of time and energy wasted. Not impressed.
The positive thing is Aritzia’s customer service took this matter seriously and addressed this for me. Thank you! Shop Aritzia but not at this store :)
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Poppy Seed on Google
★ ★ ★ ★ ★ Staff is very helpful but why are the mirrors not inside the changing rooms? It's uncomfortable having to come out in front of everyone to see what you look like. I'm sure that turns off a lot of people. They don't have a lot of bigger sizes either unless you're looking at the sales rack. Stores should be more inclusive in 2022.
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Joo Yeoun Park on Google
★ ★ ★ ★ ★ I love Aritzia, but I've always had problems with this location whether it be about online orders done at the store or after-purchase services. The most recent one being when I went to exchange a short - an employee I talked to told me to wait and never came back...? If you are there to return or exchange, you will get the worst service ever here.
I understand that it is quite a busy location, but with several experiences like this occurring at the same location, I am finally accepting this pattern and am voicing it out here.
I SIMPLY don't want to buy any products at a place where you feel completely unwelcome and are ignored if you are not there to spend $.
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