Louis Vuitton Ogilvy
3.5/5
★
based on 8 reviews
Contact Louis Vuitton Ogilvy
| Address : | 1307 Saint-Catherine St W, Montreal, Quebec H3G 1P7, Canada |
| Phone : | 📞 +88888 |
| Website : | https://ca.louisvuitton.com/eng-ca/point-of-sale/canada/louis-vuitton-holt-renfrew-montreal |
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| City : | G |
| Description : | Luxury brand known for signature monogrammed handbags, luggage & more. |
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Cynthia Lowry on Google
★ ★ ★ ★ ★ Really enjoyed our visit there. Alberto P. Was very attentive and took the time to show me and my sister all the items we were interested in. Highly recommend him to help you choose your next investment piece. ??
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Christine Shahbazian on Google
★ ★ ★ ★ ★ I'm amazed by the customer service! The PA was very helpful and politely helped me out with my orders!!
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M M on Google
★ ★ ★ ★ ★ Can’t get in touch with anyone, I need an exchange and I’m getting the run around and having to do all the leg work. From one rep to another no one gives the same info. You cannot return something bought online in store and they cannot get anything shipped for you from another store. If you ask them for a number to another store they say they don’t know it.. what??? Terrible service. Not what I would expect from Louis Vuitton. At this point I might just return my item altogether and go to Gucci.
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L Dai on Google
★ ★ ★ ★ ★ Worst LV store I have ever been to. They make you wait in line for so long and most of the employees just standing doing nothing.
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Sangam Dhillon on Google
★ ★ ★ ★ ★ Nice and friendly service. I am happy that I found what I was looking for.
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Jay Be on Google
★ ★ ★ ★ ★ My husband and I were leaving for vacations early the next morning so around 2pm wednesday (dressed down) we went there to get a few things. When we got there we were told we had had to wait in line , the store was empty! After about 10 minutes we decided to go upstairs. An hour later we came back. Same thing. This young person at the door asked us to wait in line saying that no associates were available but yet we see them walking back and forth in the almost empty store.
My husband got upset asking why we have to wait again? When the store is empty! And plenty of associates walking around so we took A step towards the Ogilvy entrance door and we see him letting in a couple that was just walking by.
My husband went back feeling insulted asked to speak to the manager and still were told that an associate had just been free...
Well Thanks to Louis Vuitton "Champs Elysee" who welcomed us the next day and made GREAT business with us. Montreal LV staff need to travel a little and see how they can match overseas client experience.
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ElwanM Sabry on Google
★ ★ ★ ★ ★ Thank you so much Midori. Chris. Lindsy
Other 2 disnt like the service.
Im happy with all my purchases LV
Sunglasses 1.1m. Bag. Belt and wallet?
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Connie Kwan on Google
★ ★ ★ ★ ★ I’ve always had good service from LV in the past.
Today, I got the worst customer service ever. I don’t know the name of the SA but she was a middle age asian woman. I purchased the PSM in May 2021. After 2 months, the canvas started to peel around the corners and close to the zipper. The black leather chapes (where the straps are attached to) were also showing early signs of wear. After 1.5 months of wait, I was told my bag couldn’t be rapaired and was deemed defective. I was offered a replacement and was lucky enough to get a new bag within a week. I picked the bag on Tuesday. When I got home, I took a closer look and noticed a lot of flaws (excessive glue on the side, bag is crooked from the top, the ‘center print’ is not aligned from the front, the black leather chapes were oddly stitched to the canvas?). Honestly, this bag was poorly made. I brought it back to the store today. The SA was rude from the start, she didn’t care abt my concerns, she kept telling me how lucky I was to receive a new one this quick, the waitlist is super long, it is a sold out bag, I should consider myself lucky… she examined the bag and said it was normal and there is no issue. She can process an exchange but there’s a price increase tomorrow and I will have to pay the difference. This made no sense to me as it’s an exchange due to my previous bag being defective. We argued for almost an hour. I ended up speaking to the store manager but the decision was made, no matter what, I will need to pay the price increase. I was offered a Holt GC at the end. I am not convinced, I feel penalized and I am extremely disappointed.
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