Sport Chek
3.5/5
★
based on 8 reviews
Contact Sport Chek
| Address : | 9350 Yonge St Unit Y - 2, Richmond Hill, ON L4C 5G2, Canada |
| Phone : | 📞 +9897 |
| Website : | https://www.sportchek.ca/stores/hillcrest-mall.html |
| Categories : | |
| City : | C |
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Sean M on Google
★ ★ ★ ★ ★ AMID The guy whome i hope got his name right was very helpful and knowledgeable. He was very patient and gave us excellent customer service for purchasing a new pair of skate. I highly recommend him. Thank you for making our experience great.
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renee on Google
★ ★ ★ ★ ★ This is the second time we had an under-average in-store pickup experience at this location. We ordered one pair of running shoes online, and although the webpage confirmed that the order was received, we did not receive a confirmation email. We did, however, receive a cancellation email two hours later saying that our order "didn't work out" without any explanation as to why the order was cancelled.
So we placed the exact same order again and the webpage confirmed that the order was received. Once again we did not receive a confirmation email. An hour and a half later we went to the store to explain the situation and buy the shoes ourselves - this was supposed to be a "one hour pickup" after all. The employees were very incompetent; they all asked us the same questions and passed the problem on to each other until eventually the assistant manager had to step in. The employees were just blaming the system for not having yet received the order; they were not actually trying to solve the problem. They didn't even ask us what we had ordered to see if they had the shoes in store.
The assistant manager resolved the issue by finding us the pair we were looking for and by giving us the same online discount that was originally applied to our order as we paid for the shoes in person.
Overall it was a very tedious and unnecessarily lengthy process, but we are happy that we got the shoes and that at least the assistant manager was efficient. Thank goodness we decided to visit the store in person because who knows how long we could have been waiting for a confirmation email otherwise?
Long story short: the in-store pickup process is not very reliable at this location. Hopefully if a representative sees this they will be able to look into the server issue and make the pickup process more reliable.
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Ellen Drazner on Google
★ ★ ★ ★ ★ Christian in The Woman's shoe department was very helpful and knowledgeable. I appreciated his help and expertise.
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Sam on Google
★ ★ ★ ★ ★ You can pretty much find everything you would need for any sport. From clothing wear, electronics, Shoes, camping equipment, ski and snowboard, ice-skating, tennis and so much more. It’s hard to get someone to help you on busy days. If you have anymore questions please don’t hesitate to ask.
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Vierka B. on Google
★ ★ ★ ★ ★ It's always hard to find staff for assistance (for example getting a shoe size from the back). Even if you find someone, they need to page someone else that works in shoes and it's happened that that mysterious person never showed up.
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Danial Geran on Google
★ ★ ★ ★ ★ Incompetent, lazy, rude and very unprofessional. Employees make you feel that they don’t want to deal with you and are very condescending. Not the first time having this type of service from this specific branch. Last interaction was them having me on hold for 45 mins to let know if they have an item in stock.
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Jon Mclaren on Google
★ ★ ★ ★ ★ We asked the manager if they sold an item and the manager couldn't be bothered and said no, she was short with us and told us "whatever is out is what we have". We later asked the cashier who was stunned and said they do sell the item. He was very helpful and thoughtful.
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Liam Rose on Google
★ ★ ★ ★ ★ Absolutely amazing customer care and service! I got hockey skates from the Missisauga location only to realize that they gave me 2 left skates. I don’t live anywhere near there so I called this location and the manager not only replaced them for me, he price matched a better pair of skates and threw in a free sharpening as well. It was the easiest and most helpful experience I’ve had.
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